JODY AUBERT
Food And Beverage
Rancho Cucamonga,CA
Summary
To utilize skills, experience, and education to excel in the Food and Beverage industry with a growing company while stimulating and challenging myself. I am a motivated team player with strong communication skills and the ability to multitask. Fast and eager to learn with a can do attitude. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. I am looking to help a company meet their goals while establishing an enjoyable career for myself. I have a variety of experience in the food and beverage industry in a multitude of faucets.
Overview
26
26
years of professional experience
10
10
years of post-secondary education
4
4
Certifications
Work History
Bartender/Concession Stand Lead
Legends
San Bernardino, CA & Orange County
03.2021 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Up sold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Bartender
SMG (Toyota arena)
Ontario
8 2021 - Current
- I have worked at 19 of 22 locations of this arena.
- I have learned to work closely with each kitchen, concession stand, and multiple bars.
- Set up and breakdown for many events to include sporting, concerts, and special events.
- I have worked closely with warehouse and are very familiar with requisition processes, & inventory control.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Served high customer volumes during special events, nights, and weekends.
Lead Bartender
Deane's Bar & Thrill
Rancho Cucamonga
03.2018 - 05.2024
- Bartender at high volume dive bar with over 180 different offerings.
- Can mix/make variety of different drinks and recommend many offerings to accommodate customers needs.
- I am very organized and like to keep bar area clean.
- Very friendly and out going and like to make customers experience enjoyable.
- Maintained extensive knowledge of bar offerings and inventory on hand.
- Up sold daily specials and beverage promotions to exceed daily sales goals.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained 30 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Mentored junior bartenders in advanced mixology techniques, elevating their skills within industry''s competitive landscape.
- Resolved customer complaints promptly and professionally, preserving positive relationships between business and its clientele.
- Maintained clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
Operations Manager (New Bar Openings)
RRM LLC
Many Locations
4 2019 - 11.2022
- Assisted and set up several bars for a LLC (Top Dog Tavern, Whiskey Republic & more).
- Applied for ABC licenses, set up inspections with city & county officials, and set up all vendor accounts.
- In addition unboxed, set up, and programmed all computers and POS.
- Created flow of restaurants and bars, trained, and supervised up to 49 employees: as well as trained GM and several managers to conduct daily activities.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Optimized inventory control procedures to minimize losses and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Ensured compliance with industry regulations, maintaining safe working environment for staff members.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
Loss & Prevention Manager
Top Dog Tavern
Yucaipa
03.2018 - 11.2022
- Conducts weekly physical inventory ans counts of products that are sold to ensure that losses are minimal and that bartenders aren't giving away products.
- Also tracks draft beer through technology that is metered in draft lines to ensure minimal loss to owner.
- Evaluated surveillance equipment performance and recommended upgrades or replacements when necessary.
- Enhanced employee awareness of loss prevention practices by conducting regular inventory management tasks.
- Also programs and trains on use of POS systems, policies & procedures for the bar, as well as any other special request from owners.
- Streamlined operational processes for increased efficiency in detecting potential theft incidents.
- Monitored paperwork procedures to prevent error-related losses.
- Conducted audits on high-risk alcohol, ensuring proper inventory control measures were in place.
- Reduced inventory shrinkage through meticulous monitoring of alcohol and thorough investigations.
- Trained personnel on security best practices, protocols and procedures.
Bar Owner Assistant
Deane's Bar & Thrill
03.2018 - 06.2021
- Maintained all books for owner.
- Purchased all of non alcohol supplies for bar.
- Advertised on social media platforms daily.
- Performed payroll tasks and kept all logs for data to be input.
- Did all of write ups necessary for all employees to ensure bartenders were adhering to policies and procedures.
- Conducted physical inventory as well as draft beer monitoring.
- Ensured consistent financial performance by closely monitoring revenues, expenses, and budget allocations.
- Implemented inventory control systems to reduce waste and maintain optimal stock levels for efficient operations.
- Developed strong rapport with regular patrons through attentive service and personalized engagement that fostered loyalty among customers.
- Ensured legal compliance with local liquor licensing laws and regulations in order to maintain business operations without interruption.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Buyer
The Nordam Group
San Antonio
01.1998 - 04.2000
- As buyer for this multi million dollar aerospace manufacture: responsible for management of outside sourcing patent products to be manufactured here in USA as well as overseas
- This consisted of build to print of thrust reverser for Falcon 2000 corporate jet
- Also purchased many other parts to support manufacturing company that included fabricated parts and structures
- Also responsible for daily activities associated with managing vendor contracts associated with such large project
- Interacted daily with engineering, accounting, contracts, as well as shipping and receiving.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Achieved cost savings by identifying opportunities for consolidation and bulk purchasing across departments.
Education
MBA -
American Public University
Charles Town, WV 01.2016 - 05.2018
BA Psychology & Minor in Sociology -
University of Texas
Permian Basin, Texas 01.2012 - 05.2016
High School Diploma -
Redlands High School
Redlands, CA 08.1990 - 05.1994
Skills
Payment Processing
Liquor, beer, and wine knowledge
Customer Service
Outgoing Personality
Health codes compliance
Hospitality service expertise
Strong multitasking
Inventory
Team training and development
Staff Management
Ordering Procedures
Food and Beverage Service
Decision-Making
Social Media Marketing
Employee Scheduling
POS System Operation
Certification
RBS Certification
Timeline
Bartender/Concession Stand Lead
Legends
03.2021 - Current
Lead Bartender
Deane's Bar & Thrill
03.2018 - 05.2024
Loss & Prevention Manager
Top Dog Tavern
03.2018 - 11.2022
Bar Owner Assistant
Deane's Bar & Thrill
03.2018 - 06.2021
MBA -
American Public University
01.2016 - 05.2018
BA Psychology & Minor in Sociology -
University of Texas
01.2012 - 05.2016
Buyer
The Nordam Group
01.1998 - 04.2000
High School Diploma -
Redlands High School
08.1990 - 05.1994
Bartender
SMG (Toyota arena)
8 2021 - Current
Operations Manager (New Bar Openings)
RRM LLC
4 2019 - 11.2022