JODY BARTHLOW
Martinsburg,WV
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Expert team leadership, planning and organizational skills . Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Experience directing and improving operations through effective employee motivational strategies and strong policy enforcement.
Overview
5
5
years of professional experience
Work History
Manager II, Operations
Amazon
10.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Manager I, Operations
Amazon
08.2022 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Process Assistant
Amazon
04.2021 - 08.2022
- Support the Area Manager and Associates
- Lead and develop a team of Amazon associates
- Track and report labor hours
- Act as an associate resource, train associates
- Ensure successful shift performance, through tracking, reporting and feedback on associate performance
- Identify and address safety hazards within the work area
- Review the work forecasts and determine productivity requirements to produce during the day to meet the overall building objectives
- Partner with other Area Managers to balance labor ensuring that operating a balanced and efficient shift while meeting all of your goals.
Warehouse Associate
Amazon
03.2020 - 04.2021
- Transferred inventory to and from target destinations using forklifts and other transportation vehicles
- Wrapped pallets in shrink wrap prior to loading
- Worked safely around moving machinery
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles
- Consistently lifted materials weighing as much as 50 pounds
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Laborer
B&D Excavating & Paving
07.2019 - 02.2020
- Recognized and reported potential project challenges and assisted with solutions
- Used radios and hand signals to coordinate communication between equipment operators and ground workers
- Worked alongside team to accomplish work goals according to schedule
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies
- Efficiently prepared job sites by removing debris and setting up materials and tools
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
Education
High School Diploma -
Sherando High School
Stephens City, VAHigh School Diploma -
Hedgesville High School
Hedgesville, WV06.2019
Skills
- Forklift trained
- Judgment and Decision Making
- Multitasking and Time Management
- Fast Learner
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Performance Management
- Staff Development
- Time Management
- Training and Development
- Team Building
- Employee Coaching and Motivation
- Verbal and Written Communication
- Team Leadership
- Decision Making
- Process Improvement
- Computer Skills
Timeline
Manager II, Operations
Amazon
10.2023 - Current
Manager I, Operations
Amazon
08.2022 - 10.2023
Process Assistant
Amazon
04.2021 - 08.2022
Warehouse Associate
Amazon
03.2020 - 04.2021
Laborer
B&D Excavating & Paving
07.2019 - 02.2020
High School Diploma -
Sherando High School
High School Diploma -
Hedgesville High School