Overview
Work History
Education
Skills
Timeline
Generic

Jody Besaw

North Richland Hills,TX

Overview

19
19
years of professional experience

Work History

Administrative Supervisor

Surgical Associates Of The Mid-Cities
11.2022 - Current
  • Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
  • Developed and implemented improved filing systems for enhanced order and accuracy.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Delivered performance reviews, recommending additional training or advancements.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Completed bi-weekly payroll for eight employees.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Surgery Scheduling Coordinator

Surgical Associates Of The Mid-Cities
04.2018 - Current
  • Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
  • Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Updated daily operating room calendars with accurate appointment schedules.
  • Checked patients in and out and collected payments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Provided compassionate support for patients and families throughout the surgery scheduling process.
  • Verified insurance coverage and obtained pre-authorizations.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
  • Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
  • Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
  • Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
  • Assisted with medical coding and billing tasks.
  • Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Educated patients about surgeries and provided treatment plan documentation.

Medical Biller and Coder

Surgical Associates Of The Mid-Cities
08.2010 - 04.2018
  • Established strong relationships with insurance representatives, facilitating prompt resolution of billing issues.
  • Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
  • Liaised between patients, insurance companies, and billing office.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Reviewed outstanding balances owed by patients; initiated collection actions if necessary resulting in improved account recovery efforts.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Created and maintained up-to-date patient medical records to enable tracking history and preserve consistent information.
  • Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
  • Generated reports to identify coding trends and discrepancies.
  • Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
  • Expedited payment processing by promptly addressing any discrepancies or issues raised by insurance carriers.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
  • Played a pivotal role in maintaining positive cash flow within the organization by ensuring timely submission of clean claims and diligent follow-ups on outstanding payments.
  • Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
  • Contributed to team efficiency by maintaining organized records of patient accounts, billing statements, and payment statuses.

Billing Specialist

Labrecque Chiropractor
03.2009 - 04.2010
  • Disbursed petty cash by recording entries and verifying documentation.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Handled account payments and provided information regarding outstanding balances.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Generated monthly invoices for customers in multiple formats to provide transparency.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Audited and corrected billing and posting documents for accuracy.
  • Utilized various software programs to process customer payments.

Business Office Manager

Hospice Of The West
09.2007 - 02.2009
  • Facilitated cross-departmental collaboration on projects, fostering teamwork to achieve shared goals more efficiently than before.
  • Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
  • Resolved problems, improved operations and provided exceptional service.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Applied effective time management techniques to meet tight deadlines.
  • Identified issues, analyzed information and provided solutions to problems.
  • Self-motivated, with a strong sense of personal responsibility.
  • Delivered services to customer locations within specific timeframes.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Worked effectively in fast-paced environments.

Hospice Volunteer Coordinator

Hospice Of The West
06.2007 - 08.2007
  • Implemented a mentorship program that paired experienced volunteers with newcomers, fostering a supportive environment.
  • Evaluated volunteer performance regularly to identify areas for improvement or additional training needs.
  • Contributed to the overall success of the hospice program by consistently meeting or exceeding volunteer recruitment and retention goals.
  • Communicated with patients, ensuring that medical information was kept private.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Front Desk Receptionist

North Hills Orthopedic Surgeons
08.2005 - 02.2006
  • Collected room deposits, fees, and payments.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Education

General Studies

Grayson College
Denison, TX

Medical Assisting

ATI Career Training Center - North Richland Hills
North Richland Hills, TX
04.1994

High School Diploma -

Sherman High School
Sherman, TX
06.1989

Skills

  • Staff Management
  • Supply Management
  • Process Improvement
  • Payroll Oversight
  • Work Planning and Prioritization

Timeline

Administrative Supervisor

Surgical Associates Of The Mid-Cities
11.2022 - Current

Surgery Scheduling Coordinator

Surgical Associates Of The Mid-Cities
04.2018 - Current

Medical Biller and Coder

Surgical Associates Of The Mid-Cities
08.2010 - 04.2018

Billing Specialist

Labrecque Chiropractor
03.2009 - 04.2010

Business Office Manager

Hospice Of The West
09.2007 - 02.2009

Hospice Volunteer Coordinator

Hospice Of The West
06.2007 - 08.2007

Front Desk Receptionist

North Hills Orthopedic Surgeons
08.2005 - 02.2006

General Studies

Grayson College

Medical Assisting

ATI Career Training Center - North Richland Hills

High School Diploma -

Sherman High School

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