Jody Bocconcelli
Downers Grove,IL
Summary
Polished Flight Attendant offering over 5 years of employment in aviation industry. Focused, personable and energetic professional promotes aviation safety and delivers exemplary customer service.
Overview
23
23
years of professional experience
Work History
Store Support Lead
Kohls Department Store
Woodridge, IL
04.2017 - Current
- Prepared and updated work schedules for over 100 employees at a time to account for changing staff levels and expected workloads.
- Established and implemented training programs to maximize team performance.
- Assisted in recruiting, hiring and training of team members.
- Tracked over 100 employees attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled around35 calls per day to address customer inquiries and concerns
Elementary School Lunch Room Supervisor
Indian Trail Elementary
Downers Grove, IL
08.2008 - 06.2017
- Prepared cafeteria for lunchtime by putting tables and chairs down and sanitizing tables.
- Maintained excellent attendance record, consistently arriving to work on time.
- Assisted classes of 30 kids with parties and events.
- Supervised 350 children in cafeteria and assisted with opening juice boxes and other hard-to-open lunch items.
- Enforced rules and instructions to maintain discipline.
Flight Attendant
Continental Airlines
Houston, TX
10.1997 - 01.2002
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of 100's of passengers onboard aircraft.
Server/Bartender
Walt Disney World
Lake Buena Vista, FL
06.1993 - 10.1997
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Education
Nicholls State University
Thibodaux, LAFort Walton Beach High School
Fort Walton Beach, FLSkills
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Teamwork and Loyalty
- Safety-First Mentality
- Adaptability and Dependability
Timeline
Store Support Lead
Kohls Department Store
04.2017 - Current
Elementary School Lunch Room Supervisor
Indian Trail Elementary
08.2008 - 06.2017
Flight Attendant
Continental Airlines
10.1997 - 01.2002
Server/Bartender
Walt Disney World
06.1993 - 10.1997
Nicholls State University
Fort Walton Beach High School
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