Jody Boches

Senior Director, Customer Service

Geoscape Solar

Mount Laurel, New Jersey

07.2015 - 07.2025

Directed a team comprising four office staff members and four to eight field technicians, responsible for hiring and training processes. Managed schedules to ensure optimal deployment of field technicians. Held consistent one-on-one meetings with employees to discuss performance metrics, and to promote continuous improvement.
Created a strong, positive touchpoint for Geoscape's 788 projects, ranging in size from 4 kW to 1.5 MW, where questions were answered, training was provided, and concerns/issues were addressed for the life of the system. Maintaining and fostering strong ties after project completion helped drive repeat business and referrals that comprised over 50% of installs.
Developed, sold, and managed over 24 MW of residential and commercial O&M contracts, comprised of Geoscape and non-Geoscape residential and commercial customers.
Conducted daily monitoring and operational status of O&M portfolio using manufacturer-specific software and web-based dashboards. Troubleshot and resolved system communication and inverter errors using remote monitoring software, reducing system downtime.
Managed crisis situations to minimize impact on customers, operations, and reputation by prioritizing resources and effectively working with other Geoscape departments, manufacturers, utilities, and state agencies to resolve situations as quickly as possible.
Established KPIs and developed the O&M section of CRM to track progress toward goals. Monitored industry O&M trends, and made recommendations on how they could be leveraged by the organization.
Implemented new technologies to streamline processes and enhance productivity.
Assisted in the review of solar construction plan sets to verify the accuracy of design related to the AC to DC ratio, inverter choice, and monitoring.

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