Driven and reliable professional with knack for leadership, stress tolerance and problem-solving abilities, coupled with strong organizational and communication skills. Poised to contribute to team success, achieve positive results and have a willingness to learn. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
29
29
years of professional experience
Work History
Lead Site Supervisor / Medical Coordinator
Educare Community Living
08.2023 - Current
Train and supervised new employees on site policies and procedures.
Provided onsite training to help develop employee skills.
Direct care attendant to clients, including cleaning, preparing meals and laundry.
Transport clients to their appointments
Schedule and enter appointments into the computer.
Home Health Caregiver
Girling Home Health Care
11.2018 - 09.2019
Assisted clients with dressing and grooming. Helped them to overcome and adapt to mobility restrictions.
Assisted clients with daily living activities, improving their overall quality of life.
Performed light housekeeping duties to maintain a clean, safe and organized living space for clients. Did their laundry and shopping. Prepared meals.
Home Health Caregiver
Red River Health Care Inc
11.2015 - 07.2019
Assisted clients with dressing and grooming. Helped them to overcome, and adapt to mobility restrictions.
Assisted clients with daily living activities, improving their overall quality of life.
Performed light housekeeping duties to maintain a clean, safe, and organized living space for clients. Did laundry, shopping and prepared meals.
Home Health Caregiver
Jordan Home Health Services
11.2015 - 11.2018
Assisted clients with dressing and grooming. Helped them to overcome and adapt to mobility restrictions.
Assisted clients with daily living activities, improving their overall quality of life.
Performed light housekeeping duties to maintain a clean, safe, and organized living space for clients. Did laundry, shopping and prepared meals.
Office Manager
Beth Gilmer's Counseling Center
09.2014 - 11.2018
Handled sensitive information with discretion, maintained confidentiality of clients and company documents.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Answered phones, scheduled appointments, made reminder calls for appointments, collected payments, data entry, billed insurance companies.
Oversaw office inventory by ordering, receiving shipments and stocking.
Office Administrative Assistant
Lamar County Young Life
09.2014 - 04.2016
Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
Provided clerical support to company employees by copying, faxing, and filing documents.
Responded to inquiries from callers seeking information.
Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Answered phones, scheduled and solicited donations, organized fundraisers, recruit volunteers, data entry.
Lead Case Manager
North Texas Youth Connection
09.2009 - 09.2012
Scheduled appointments and completed intakes, maintained files, data entry, billing and answered phones.
Collaborated with other agencies to create care plans tailored to individual client needs.
Led Groups for youth and Outreach.
Managed crisis situations effectively, providing immediate assistance and coordinating follow-up support as needed.
Trained and supervised new employees.
Thrift Store Manager/Office Clerk/Client Advocate
Safe-T Crisis Center Thrift Store
10.2008 - 05.2009
Acted as temporary store manager, which included record keeping, filing, daily reports and data entry.
Prepared stock for store, which included sizing, tagging and pricing.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Answered telephone hotline, Crisis Intervention and documentation, completed needs assessment with clients and assist them with securing social services within the community. Provided transportation as needed.
Record keeping, compiled statistical data, weekly and monthly reports, coordinated staff schedules and appointment calendars. Served as Notary Public.
Built relationships with supervised clients in the shelter, performed intake, referral services and peer counseling.