Jody Bzdok-Pilarski
Sauk Rapids,MN
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Client Services Specialist
Stearns County Human Services
08.2001 - Current
- Contributed to the development of a new client onboarding program that expedited the integration process for new customers.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Organized quarterly networking events designed to foster stronger connections between clients and company representatives.
- Collaborated with cross-functional teams to develop tailored solutions that met specific client needs.
- Enhanced client satisfaction by promptly addressing inquiries and providing exceptional customer service.
- Coordinated closely with internal departments to ensure seamless delivery of products and services for clients.
- Maintained accurate records of all client interactions, ensuring timely follow-ups and consistent communication.
- Provided comprehensive training to new team members, contributing to their successful integration into the department.
- Improved overall response times by refining support ticketing system workflows leading to higher levels of customer satisfaction.
- Attended industry conferences and events to stay current on trends, enhancing overall service offerings for clients.
- Conducted detailed client assessments, generating personalized recommendations based on individual requirements.
- Responded to customer calls and emails to answer questions about products and services.
Education
No Degree -
St. Cloud State University
St. Cloud, MN High School Diploma -
Sauk Rapids Senior High School
Sauk Rapids, MN05.1987
Skills
- Client Relationship Building
- Client Retention Strategies
- Customer Support
- Call center experience
- Outbound Calling
- Client Relations
- Follow-up skills
- Client Support
- Payment Processing
- Meeting deadlines
- File Management
- Provider Relations
- Database Management
- Customer Service
- Calm and Professional Under Pressure
- Computer Skills
- Problem Resolution
- Microsoft Office
Timeline
Client Services Specialist
Stearns County Human Services
08.2001 - Current
No Degree -
St. Cloud State University
High School Diploma -
Sauk Rapids Senior High School
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