Jody Cart
Rayne,Louisiana
Summary
Hardworking and reliable Customer Service Representative with strong ability in Outlook and Excel. Highly organized, proactive and punctual with team-oriented mentality. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
8
8
years of professional experience
Work History
Receptionist
LA Eye & Vision Center
Crowley, LA
05.2023 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
Assistant
Dugas Soileau & Breaux
Crowley, LA
01.2022 - 09.2022
- Verified accuracy of invoices and other accounting documents or records.
- Organized and maintained filing systems for documents and records.
- Provided administrative support to senior management team.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted visitors, clients and guests in a professional manner.
- Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
- Entered data into databases accurately and efficiently.
- Answered incoming calls and recorded accurate messages.
- Maintained positive working relationship with fellow staff and management.
- Maintained front desk to provide positive first impression.
- Assisted organizational efforts by filing, entering data and answering phones.
Support Specialist
Sterling Wellness Solutions
Crowley, LA
10.2016 - 12.2021
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Documented processes and helped streamline procedures for future support actions.
- Consistently responded to customer service emails within standard response window.
- Gathered, organized and validated screening data.
- Created PickList in LabCorp beacon with each client and specific testing that client offers for easier ordering access.
- Produced high amount of quality work with little to no mistakes.
- Provided assistance to Communication's, Coaching, and Technology departments.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Supported employees with troubleshooting issues.
- Supported customers having portal issues, assisting with accessing wellness account and explaining steps of program.
- Maintained Support communications inbox and first line of defense on phone to resolve issues related to portal and system use and access.
Education
General Studies
Crowley High School
Crowley, LA05.2008
Skills
- Ability to produce high amount of quality work with little to no mistakes
- Flexible
- Microsoft Office
- Reliable and trustworthy
- Working collaboratively
- Multitasking
- Troubleshooting
- Active listening
- Organizational skills
- Customer service
- Time management
- Problem resolution
- Computer skills
- Clerical
- People skills
Timeline
Receptionist
LA Eye & Vision Center
05.2023 - Current
Assistant
Dugas Soileau & Breaux
01.2022 - 09.2022
Support Specialist
Sterling Wellness Solutions
10.2016 - 12.2021
General Studies
Crowley High School
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