Jody Champion
Austin,Texas
Summary
Efficient Manager with over 15 years of experience in hospitality and customer service settings. Talented leader coaching and mentoring employees to achieve success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
FOH Manager
Torchys Tacos
Austin, TX
10.2016 - 01.2024
- Developed and implemented customer service standards to ensure consistent quality of service.
- Oversaw food preparation, production and presentation according to quality standards.
- Scheduled shifts for FOH/BOH staff based on store traffic forecasts and labor budget requirements.
- Coordinated with back-of-house managers regarding kitchen operations such as inventory control or staffing needs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Delivered high level of quality service to each patron, resulting in cons
- Interviewed, hired and trained new employees.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
Assistant General Manager
Panera Bread
Houston, TX
03.2002 - 01.2016
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Managed daily operations of the store, including scheduling and supervising staff.
- Monitored inventory levels and placed orders for new stock as needed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Performed administrative tasks such as scheduling employee shifts, preparing payrolls and managing customer complaints.
- Delegated work to staff, setting priorities and goals.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
Education
High School Diploma -
Langham Creek High School
Houston, TX05.2003
Business - Business Management
HCC
Houston, TXSkills
- POS System Operations
- Training and Coaching
- Staff Management
- Safe Food Handling
- Sales and Marketing
- Operations Management
- BOH/FOH Management
- Recruitment and Hiring
- Inventory Management
- Reliable and Responsible
- Calm and Professional
Certification
- TABC
- 5 year Manager Food Handlers License
Timeline
FOH Manager
Torchys Tacos
10.2016 - 01.2024
Assistant General Manager
Panera Bread
03.2002 - 01.2016
High School Diploma -
Langham Creek High School
Business - Business Management
HCC