Hi, I’m
Jody Cinfio
Rocklin,USA
Summary
Seasoned Operations Manager and talented leader with 21 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
26
years of professional experience
Work History
Kaiser Permanente
Operations Manager II, Ambulatory
09.2018 - 09.2025
Job overview
- Manages RN and Medical Assistant staff and operations in Physical Medicine & Rehabilitation, and Rheumatology
- Leads change initiatives to improve patient care and service, and/or work environment.
- Daily Management System implementation (daily readiness huddles; visual management; status exchanges with upline; performance reviews; scorecards; tests of change, standard work)
- Implemented new PRP (Platelet Rich Plasma) service for Sports Medicine outpatients through collaboration with cross-functional departments.
- Worked with Regional Stretch Team to create an electronic questionnaire (eQx) for new patients. Implemented and led this department-wide change initiative to create more meaningful, efficient visits by maximizing face-to-face time between physician and patient.
- Monitors financial performance. Allocates resources and identifies and implements strategies to reduce costs and improve quality, care, and service.
- Provides on-going staff development and mentoring to union and non-union staff (attendance and performance expectations).
- Collaborates with department chief, colleagues, and upline on day-to-day operations.
- Manages and resolves human resource, labor relations, safety, quality and risk management issues.
- Ensures workplace safety - meets regularly with staff, Workplace Safety Team, and physicians to reduce workplace injuries by educating team and monitoring physical space and equipment.
Kaiser Permanente
Unit Manager, Non-RN (Adult Medicine Subspecialties)
09.2008 - 09.2018
Job overview
- Manages NP, RN and Medical Assistant staff and operations in Cardiology, Endocrinology, Pulmonology, Nephrology, Rheumatology, Outpatient Respiratory Therapy, Registration/Front Line Operations, and Life Care Planning
- Led change initiative to improve access for diagnostic testing for Sleep Apnea (2nd in NCAL Region).
- Led, coordinated, and facilitated cross-functional teams (Pulmonology; Outpatient Respiratory Therapy; Health Education; Physical Therapy) to offer new services to SSF members (COPD class; Oxygen clinic; Lung Cancer screening class).
- Monitors financial performance. Allocates resources and identifies and implements strategies to reduce costs and improve quality, care, and service.
- Provides on-going staff development and mentoring to union and non-union staff (attendance and performance expectations).
- Collaborates with department chief, colleagues, and upline on day-to-day operations.
- Manages and resolves human resource, labor relations, safety, quality and risk management issues.
- Ensures workplace safety - meets regularly with staff, Workplace Safety Team, and physicians to reduce workplace injuries by educating team and monitoring physical space and equipment.
Kaiser Permanente
TPMG Project Manager II
01.2004 - 01.2008
Job overview
- Assisted Administrative support to the Assistant Medical Group Administrator (AMGA) in leading, coordinating, and facilitating cross-functional teams for the planning, design, construction, operations, and opening of Daly City Medical Office Building.
- Developed short- and long-term space planning operational strategies with leadership, chiefs, providers, and staff to relocate entire departments a new 5-floor medical office building.
- Responsible for disruption planning of outpatient medical departments: before, during and after relocation.
- Space planning and move logistics to backfill vacated space at SSF MOB using MS Project. Managed resources and created plans and contingencies to ensure timelines were met.
- Managed database for space allocation; capital planning; reviewed move requests for multiple satellite buildings to solve facility-wide space needs; provided space solutions based on headcount and operational needs; updated plans to reflect current space assignment.
- Implemented a facility-wide program to repurpose used equipment and furniture. Managed large inventory of pre-owned furniture and equipment for redeployment based on needs/requests from various department leads (substantial cost savings). Coordinated move logistics.
- Established stakeholders and committee team membership and negotiated time commitments and resource allocation. Managed, coordinated, collaborated and led meetings across multi-disciplinary departments (Engineering, IT, EVS, KCS, Facility Services, Material Services, Member Services, Marketing) with physicians, staff, KP vendors, architects, contractors.
Kaiser Permanente
Staff Specialist
01.2000 - 01.2004
Job overview
- Administrative support to the Assistant Medical Group Administrator (AMGA). Maintained calendar, coordinated meetings, operational support and project coordination to TPMG leadership, working independently on complex and highly confidential assignments.
- Worked collaboratively with AMGA’s direct reports, vendors, internal customers and used considerable judgment and initiative in resolving issues, identifying and carrying out work responsibilities.
- Coordinated training schedules and logistics for various committees and initiatives (room scheduling, creation and distribution of presentation materials, procurement of data/telecommunications equipment, room setup, supplies, agenda, meeting minutes).
- Proficient in Word, Access, Excel, PowerPoint.
Education
University of Phoenix
Master of Business Administration from Health Care Management
01.2006
University of ReginaSK, Canada
Bachelor of Arts Degree from Psychology
01.1992
Skills
- Highly effective ambulatory healthcare manager
- Demonstrated expertise in building collaborative relationships and work environments with leaders, physicians, managers, administrators, and staff
- Consistently delivers high quality progress and results
- Works with chiefs of services in setting and achieving departments’ operational accountabilities, for finance, access, service, and quality
- Strengths in recruiting, training, leadership, team building / motivation, coaching, staff development, time management, and process efficiencies
- Knowledge of local, state, federal regulations in outpatient healthcare setting
- Experience in managing in a Labor/Management Partnership environment
- Project management skills: problem solving, tracking and analyzing data; meeting deadlines, evaluating team productivity and performance; improving processes
- Goal oriented and analytical
Timeline
Operations Manager II, Ambulatory
Kaiser Permanente
09.2018 - 09.2025
Unit Manager, Non-RN (Adult Medicine Subspecialties)
Kaiser Permanente
09.2008 - 09.2018
TPMG Project Manager II
Kaiser Permanente
01.2004 - 01.2008
Staff Specialist
Kaiser Permanente
01.2000 - 01.2004
University of Regina
Bachelor of Arts Degree from Psychology
University of Phoenix
Master of Business Administration from Health Care Management