Jody Clark
Stanwood,IA
Summary
Organized professional with extensive hospitality experience and proven history of cultivating top-level service. Empowering leader brings excellent communication skills and commitment to employee wellness. Manages high-performing teams with collaborative support and emotional intelligence. Loyal trustworthy employee with an excellent work ethic.
Overview
2
2
years of post-secondary education
14
14
years of professional experience
Work History
Server Manager/Chef Assistant
Dittos Family Restaurant
Stanwood, IA
01.2013 - Current
- Managed daily operations for high-volume family restaurant environment.
- Managed daily restaurant operations and coordinated staff schedules.
- Supervised and trained staff on customer service standards and procedures.
- Trained new servers on menu items and customer service standards.
- Managed inventory, ensuring timely ordering and efficient stock rotation.
- Established health and safety protocols for dining and kitchen areas.
- Resolved customer complaints promptly.
- Baked diverse homemade pies weekly, contributing to menu variety.
- Counting down drawer, making daily deposits and change for the day.
Customer Service Representative
APAC Customer Services
Bettendorf, IA
04.2012 - 10.2012
- Provided exceptional customer support via phone, email, and chat channels.
- Resolved customer inquiries and issues with empathy and accuracy.
- Documented customer interactions in CRM systems for future reference.
Education
Associate of Applied Science - Radiography
Scott Community College
Bettendorf, IA 09.2009 - 08.2011
Midland High School
Wyoming , IowaSkills
- Restaurant operations
- Inventory management
- Food safety practices
- Staff supervision
- Staff training
- Customer service
- Cash handling procedures
- Conflict resolution
- Problem solving
- Attention to detail
- Time management
- Effective communication
Timeline
Server Manager/Chef Assistant
Dittos Family Restaurant
01.2013 - Current
Customer Service Representative
APAC Customer Services
04.2012 - 10.2012
Associate of Applied Science - Radiography
Scott Community College
09.2009 - 08.2011
Midland High School