Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Jody Coleman

Lawrenceville,IL

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Extreem Construction. Skilled in office management and tech-savvy, I excel in organization and strategic planning. Achieved significant improvements in efficiency and client service, mastering software systems and reducing hold times.

Overview

5
5
years of professional experience

Work History

Receptionist

Extreem Construction
06.2022 - 03.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Call Center Representative

Panama Express Logistics
01.2021 - 04.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Receptionist

Miller’s Handyman
01.2019 - 02.2020

Education

Gender Studies

Wabash Valley College
Mount Carmel, IL

Generals

Olney Central College
Olney, IL

Diploma - General Studies

Lawrenceville High School
Lawrenceville, IL
05.1996

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Scheduling appointments
  • Data inputting
  • File Management
  • Office Management
  • Tech-Savvy
  • Strategic Planning

Timeline

Receptionist

Extreem Construction
06.2022 - 03.2024

Call Center Representative

Panama Express Logistics
01.2021 - 04.2022

Receptionist

Miller’s Handyman
01.2019 - 02.2020

Gender Studies

Wabash Valley College

Generals

Olney Central College

Diploma - General Studies

Lawrenceville High School
Jody Coleman