Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Jody Crawford

Mount Pleasant,SC

Summary

Experienced healthcare professional with a strong focus on team collaboration and achieving results. Prepared to provide comprehensive care management for optimal patient outcomes. Demonstrates adaptability to changing needs and offers reliable support. Skilled in patient advocacy, care coordination, and resource management with a compassionate approach that fosters trust and respect. Possesses versatile skills in project management, problem-solving, and collaboration. Recognized for adaptability and proactive approach in delivering effective solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Strong analytical, communication, and teamwork skills with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Bringing a positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

29
29
years of professional experience

Work History

Care Manager Specialist

Aetna Health
02.2024 - Current
  • Assess member’s needs as well as gaps in care, communicate with the member’s Primary Care Provider (PCP), maintain updated individualized care plans and participate in Interdisciplinary team meetings. Calls made to dual eligible members to complete full care plan review, documents in EMR, makes referrals for members, meet with the care team weekly to discuss members’ needs. Preceptor for new hires in same role, subject matter expert in role, presents in staff meetings for “stretch” assignments.
  • Managed 900 members, making 20 plus calls a day making attempts to meet the talk time metric of 30 %.

Social Worker/Health Coach

SC House Calls
03.2023 - 02.2024
  • Assists patients and families with locating resources, communication with multidisciplinary teams, completing documentation for continuity of care. Initially hired for discharge planning in skilled nursing facilities. Strong interaction with the medical team, community relationship building, home visits, tele-health and phone assessments. Health coach- met with members to discuss goals of care, work on fitness, nutrition and medication adherence. Worked closely with the medical team in communication and collaboration.

Account Manager

CVS Health
01.2022 - 03.2023
  • Researching and resolving client inquiries regarding system and process issues. Training clients on new and existing system features and services (prepare and conduct technical/product presentations and demos as required). Provide resolution of client issues by responding to questions and concerns about the use of prescription products; ability to leverage research to find resolution. Strong communication and organizational skills required problem-solving skills, and presentation skills.

Care Services Coordinator

ALS Association
12.2020 - 11.2021
  • Worked closely with the ALS patients and their families/loved ones. Strong interaction with Clinic teams at hospitals (including VA)- including physicians, therapists, social workers, etc.. Facilitated support groups, and daily interactions with patients/families/community agencies. Attended both VA and non-VA hospitals to assist patients in their ALS journey. Placed referrals, provided education and served as an advocate for ALS patients and their caregivers. Assisted team in organizing monthly webinars, locating resources for patients, and ongoing support and guidance. Strong interactions with physicians, nurses, therapists, and other clinic team members. Worked with a broad range of mental health diagnoses: PTSD, depression, anxiety, dealing with grief and dying.

Wellness Director

Roper St. Francis Healthcare
07.2013 - 01.2017
  • Responsible for starting a wellness program for cancer patients. This included, but was not limited to: meeting with patients and families to identify needs, contact with community resources, communication with medical staff, time management skills, and implementing a new program at the hospital cancer center. I worked with not only cancer patients, but patients with mental health diagnoses: PTSD, depression, anxiety, and how to deal with death/dying. Managed support group held monthly, public speaking and presenting in senior staff meetings.

Clinical Referral Coordinator

Healthsouth Rehabilitation
10.2012 - 06.2013
  • Provided assessments of potential rehabilitation patients in acute care settings, skilled nursing homes and assisted living facilities. This included daily communication with community resources, patients and families, and rehabilitation staff. This was a role that expected exceptional time management, organization and people skills.

Case Management

Roper St. Francis Healthcare
03.2006 - 10.2012
  • Responsible for working very closely with patients and families in the acute care hospital to maximize cost and resources at the hospital and to meet needs of each patient. Daily communication with home health, nursing homes and other community organizations. Worked closely with doctors, nurses, rehabilitation staff, and insurance companies. This role demanded organization, exceptional communication, people skills and time management.

Medical Social Worker

Mission Hospitals
01.2001 - 02.2005
  • Social worker in an acute care setting, working intensely with patients and their families. Assessed psychosocial needs and discharge planning needs. Communicated daily with nurses, doctors and outside community resources. Worked with very sensitive issues: death/dying/reports to social services.

Admissions and Marketing Director

Beverly Health and Rehabilitation
02.1996 - 05.2000
  • Responsible for directing the admissions and marketing department at the skilled nursing facility. Worked with local hospitals daily, met with patients and their families and completed the admission process with them.

Education

Bachelor's degree - Psychology

The University of North Carolina at Asheville
Asheville, NC
01.1996

Master’s Program - Industrial And Organizational Psychology

Capella University
Minneapolis, MN
01.2027

Skills

  • Patient care planning
  • Comprehensive patient records
  • Client support coordination
  • Project oversight
  • Detailed patient documentation
  • Facilitation of health education
  • Cross-functional workflow coordination
  • Strategic program execution
  • Adherence to organizational policies
  • Continuous improvement strategies
  • Optimized resource allocation
  • Care quality reviews
  • Patient discharge coordination
  • Care transitions
  • Patient advocacy
  • Patient care assessment
  • Training and mentoring
  • Multidisciplinary team collaboration
  • Resource allocation
  • Medicare compliance
  • Project oversight
  • Employee recruitment and hiring
  • Employee supervision

Accomplishments

  • Collaborated with team in the development of Wellness Program for Cancer Center.
  • Supervised staff members for the Wellness Program for Cancer Center.
  • Main Support Group Facilitator for ALS Association and Breast Cancer Support Group.
  • Demonstrated outstanding case management and dedication to clients as evidenced by repeated promotions throughout tenure.
  • Precepted and oriented new employees in multiple roles.
  • Met metrics for all my roles: discharge planner, case manager, marketing liaison, patient navigator.

Interests

  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Regularly practice mindfulness and meditation for overall wellness

Timeline

Care Manager Specialist

Aetna Health
02.2024 - Current

Social Worker/Health Coach

SC House Calls
03.2023 - 02.2024

Account Manager

CVS Health
01.2022 - 03.2023

Care Services Coordinator

ALS Association
12.2020 - 11.2021

Wellness Director

Roper St. Francis Healthcare
07.2013 - 01.2017

Clinical Referral Coordinator

Healthsouth Rehabilitation
10.2012 - 06.2013

Case Management

Roper St. Francis Healthcare
03.2006 - 10.2012

Medical Social Worker

Mission Hospitals
01.2001 - 02.2005

Admissions and Marketing Director

Beverly Health and Rehabilitation
02.1996 - 05.2000

Bachelor's degree - Psychology

The University of North Carolina at Asheville

Master’s Program - Industrial And Organizational Psychology

Capella University
Jody Crawford