Summary
Overview
Work History
Education
Skills
Timeline
Jody Cuff

Jody Cuff

Ruther Glen,VA

Summary

-Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail.

-Motivated Optician with demonstrated ability in working well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease.

- Proficient eye care professional experienced in taking facial measurements, discussing lenses and submitting accurate work orders. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills.

- Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns.

- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12

27 Years of experience

Work History

Optician

Grove Eye Care
2015.07 - 2023.03
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Aided in selection of eyeglass frames based on customer preferences.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Learned new catalog of items to present current options to patients.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.

Optician

Locust Grove Eyecare
2013.05 - 2015.07
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Aided in selection of eyeglass frames based on customer preferences.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Learned new catalog of items to present current options to patients.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.

Ophthalmic Technician

New View Eyecare Center
2011.07 - 2013.05
  • Measured intraocular pressure using Goldman and Tonopen tonometry process.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Measured and recorded visual acuity and color vision testing.
  • Instilled anesthetic drops and assisted in laser treatments and minor procedures.
  • Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
  • Identified issues during preliminary exam and addressed concerns with physician.
  • Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
  • Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
  • Educated patients and relations on ocular health and safety, promoting good eye care.
  • Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
  • Administered a-scan biometry test before patient cataract surgeries to measure size and shape of affected eye.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Fitted customers for contact lenses to provide patients with properly sized and shaped contacts.
  • Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
  • Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
  • Cleaned or sterilized ophthalmic or surgical instruments.

Education

High School Diploma -

Osbourn High School, Manassas, VA
06.1987

Skills

  • Hand Tools
  • Eyeglass Prescriptions
  • Eyeglass Aesthetics
  • Cleaning Techniques
  • Complex Problem-Solving
  • Measure Facial Distances
  • Provider Training
  • Eyewear Brands
  • Diagnostic Evaluation
  • Prepare Work Orders
  • Eyewear Recommendation
  • Transaction Processing
  • Corrective Actions
  • Active Listening
  • Selecting Frames
  • Customer Inquiries
  • Exam Prep
  • Corrective Lens Options
  • Customer Service
  • Progressive Lens Types
  • Clerical Support
  • Contact Lens Registry Certification
  • Managing Repairs
  • Patient Flow
  • Lens Specification Conformance
  • Insurance Verification
  • Evaluate Prescriptions
  • Contact Lens Care
  • Eyeglass Repair
  • Measurement Documentation
  • Data Verification
  • Electronic Medical Record (EMR) Systems
  • Fittings
  • Bridge Measurements
  • Repairing Targets
  • Children's Eyewear
  • Product Upselling
  • Glasses Fitting
  • Preliminary Testing
  • Recommend Lens Wear
  • Verifying Prescriptions
  • Operational Requirements
  • Ocular Measuring
  • Educate Clients
  • Optical Orders
  • Frame Fitting
  • Onsite Visits

Timeline

Optician - Grove Eye Care
2015.07 - 2023.03
Optician - Locust Grove Eyecare
2013.05 - 2015.07
Ophthalmic Technician - New View Eyecare Center
2011.07 - 2013.05
Osbourn High School - High School Diploma,
Jody Cuff