High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.
Overview
24
24
years of professional experience
Work History
Mobile Crisis Officer
Hillcrest Family Services
Dubuque, IA
12.2000 - Current
Hillcrest Supported Living Visiting Counselor (adults) and Supervised Apartment Living Supervisor (children)
Served as Apartment Living Supervisor for 10 years, overseeing daily operations and ensuring the well-being of residents
Supervised 3 houses on Hillcrest Campus for boys and girls
Supervised apartment living for children in the foster care system
Taught and implemented independent living skills
Provided daily supervision, monitoring, and skill development as required
Provided support to clients and their families during challenging circumstances
Provided transportation to and from school/doctor, mental health appointments as needed
Maintained and updated school records for grades and attendance
Provided daily face-to-face and telephone contact as needed
Maintained compliance with State and Hillcrest guidelines by completing all necessary documentation
Proficient in developing skills and treatment plans
Regularly communicated with referring workers, court officials, coworkers, and others to ensure client's compliance with the program
Assisted clients with securing appropriate housing upon reaching adulthood
BHIS (Behavioral Health Intervention Specialist)
Enhanced communication skills, anger management techniques, and problem-solving abilities to children and adolescents in the community for over three years
Providing family support to the guardians
Instructed individuals in problem-solving techniques and self-sufficiency skills
Assisted clients in accessing suitable community resources and services
Assisted in developing budgeting skills
Conducted client assessments to create tailored service plans
Timely and accurate documentation of significant information
Engaged and fostered meaningful client relationships
Provided advocacy support for clients as required
Enhanced client skill building through effective coaching
Scheduled and facilitated staffing for clients
Conducted communication and services with various community support programs
Managed and maintained regular doctor and mental health appointments
Family Empowerment Program Counselor
Provided therapy and counseling for three different families over a three year period
Provided direct assistance to Department of Human Services, Juvenile Court Services in facilitating reunification of families after termination of parental rights
Collaborated with parents and children to enhance social development and parenting abilities
Conducted therapy sessions in anger management and parenting skills
Lead Generator
Repair360
Barrington, IL
05.2023 - 05.2024
Utilized a consultative process to determine the needs of dealer prospects and present appropriate products and solutions
Advised and educated dealer prospects of the best solution/fit for their goals/priorities
Offered/Secured virtual demonstrations of our products for dealer prospects by making outbound calls
Met assigned quotas for managing prospect pipeline and setting appointments
Partnered with Inside Sales Representatives to review prospect lists and proposed strategy to attract new business
Collaborated with Sales to properly transition accounts for demonstration
Overcame objections through the utilization of scripts, understanding the Challenger methodology and objection handling skills
Followed up on leads and conducted research to identify potential prospects
Maintained accurate data for new and prospective clients in the Salesforce system, meticulously documenting communications, validating information, and attaching relevant documents
Stayed up-to-date on all products and solutions, along with their capabilities
Consistently achieved all KPI’s outlined by department
Caseworker
Alternative Services
Dubuque, Iowa
1997 - 2000
Provided transportation for juveniles and oversaw summer recreational program
Provided in-home supervision for juvenile delinquents
Managed community service programs, ensuring regular updates to JCO/DHS contact list
Provided necessary UA's as required
Maintained daily face to face and telephone interactions
Created and managed treatment plans, discharge reports, and monthly progress reports
Psychiatric Mental Health Nurse Practitioner-BC at Hillcrest Family ServicesPsychiatric Mental Health Nurse Practitioner-BC at Hillcrest Family Services