Summary
Overview
Work History
Education
Skills
Certification
Timeline
StoreManager
Jody Devoe

Jody Devoe

Delray Beach,FL

Summary

Dynamic retail leader with extensive experience at Walmart, excelling in customer support excellence and strategic problem-solving. Proven track record in enhancing store performance through effective inventory oversight and employee training programs, resulting in increased customer satisfaction and operational efficiency. Adept at fostering team collaboration and driving sales growth in fast-paced environments.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Store Manager

Walmart
11.2024 - Current
  • Streamlined daily operations, ensuring a clean and safe environment for customers and employees.
  • Maximized sales through innovative visual merchandising and effective store layouts.
  • Coached sales associates on product knowledge and selling techniques to boost customer satisfaction.
  • Managed inventory control, cash management, and store opening and closing procedures.
  • Addressed customer complaints professionally, fostering positive relationships with clientele.
  • Led hiring, training, and mentoring of new staff to ensure high performance from day one.
  • Established effective store schedules based on customer forecasts and employee capabilities.
  • Fostered team collaboration and a positive work environment through recognition and team-building activities.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Adapted quickly to new systems and tools for efficient operation management.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Operations Manager

Walmart
05.2019 - 11.2024
  • Directed daily operations, improving workflow efficiency while ensuring policy compliance.
  • Streamlined inventory management processes, leading to reduced operational costs.
  • Mentored team members on customer service excellence and effective inventory control practices.
  • Evaluated sales data trends to optimize stock levels in response to customer demand fluctuations.
  • Facilitated effective collaboration among departments through clear communication channels.
  • Enhanced employee retention by fostering a positive work environment with growth opportunities.
  • Tracked attendance and punctuality issues, addressing them proactively to maintain productivity.

Assistant Manager

Walmart
04.2003 - 05.2019
  • Assisted in managing daily operations, ensuring efficient workflow and adherence to company policies.
  • Coordinated staff schedules and training programs to optimize team performance and productivity.
  • Implemented inventory management procedures, improving stock accuracy and minimizing discrepancies.
  • Supported customer service initiatives, addressing inquiries and resolving issues to enhance satisfaction.
  • Led team meetings to communicate goals, align objectives, and motivate staff towards achieving targets.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Area Manager

Walmart
09.2002 - 04.2003
  • Led operational initiatives to enhance store performance and customer satisfaction.
  • Developed training programs to improve team efficiency and service quality.
  • Analyzed sales data to identify trends and optimize inventory management.
  • Implemented cost-saving measures that improved overall budget adherence.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Education

Business

Wor Wic Community College
Salisbury, MD

Skills

  • Customer support excellence
  • Strategic problem-solving skills
  • Client relationship management
  • Efficient multitasking abilities
  • Store operational management
  • Employee training programs
  • Leadership coaching and development
  • Clear communication techniques
  • Inventory oversight strategies
  • Cash flow management expertise
  • Retail inventory systems knowledge
  • Shift scheduling optimization
  • talent recruitment processes
  • effective POS system usage
  • goal-oriented performance metrics
  • dynamic team motivation strategies

Certification

Federal Food Safety certified- Valid until September 2028

Timeline

Store Manager

Walmart
11.2024 - Current

Operations Manager

Walmart
05.2019 - 11.2024

Assistant Manager

Walmart
04.2003 - 05.2019

Area Manager

Walmart
09.2002 - 04.2003

Business

Wor Wic Community College

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