Jody Duhe
Reserve,LA
Summary
Dedicated professional adept in managing communications within public safety sectors. Skilled in problem-solving and delivering critical information under pressure. Seeking to leverage strong leadership and training capabilities to enhance emergency response operations.
Overview
12
12
years of professional experience
Work History
911 Shift Communications Supervisor / CTO
St. John the Baptist Parish Sheriff's Office
Laplace, Louisiana
11.2018 - 07.2025
- Supervised communications team to ensure effective information dissemination.
- Dispatched appropriate Fire Departments, medical personnel, and utility companies as necessary.
- Developed training materials for new staff on communication protocols.
- Provided emergency response information to callers.
- Made quick determinations about nature and needs of each caller.
- Smoothed transition from one shift to next to maintain continuity of communication.
- Monitored equipment and notified proper personnel to correct problems.
- Maintained professionality and efficiency while working closely with leadership.
- Maintained NCIC data entry for my shift
- Proficient with RapidSOS, Flock, Zuercher, and has some experience with AXON
Title Clerk
Hammond Motor Vehicle Express
Hammond, Louisiana
05.2013 - 11.2018
- Processed vehicle titles and registrations for customers efficiently.
- Reviewed documents for accuracy and compliance with state regulations.
- Assisted clients with title transfers and provided necessary information.
- Resolved discrepancies in title documentation through thorough investigation.
- Performed data entry of vehicle information into system for registration purposes.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
Education
Associate Degree - Office System Technology (Business Administration)
Louisiana Technical College
Hammond, LA05-1999
Skills
- Public Safety Telecommunicator 1
- Communications Center Supervisor
- Fire Service Communications
- Communications Training Officer
- Disaster Operations In the Comms Center
- Fundamentals of Tactical Dispatch
- Active shooter incident training
- Customer Service in the Communications Center
- Crisis Negotiations
- Basic Critical Incident Stress Management (Certified 08/2023
- NCIC
Timeline
911 Shift Communications Supervisor / CTO
St. John the Baptist Parish Sheriff's Office
11.2018 - 07.2025
Title Clerk
Hammond Motor Vehicle Express
05.2013 - 11.2018
Associate Degree - Office System Technology (Business Administration)
Louisiana Technical College
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