Jody Eaton
Torrington,WY
Summary
With a proven track record at Ashley McDonnell, I excel in providing nurturing childcare and superior customer service. My expertise spans child development support and effective behavior management techniques, ensuring a safe and stimulating environment for growth. I'm recognized for my ability to foster positive relationships and maintain high safety standards, showcasing my dedication and skillful approach to childcare and customer interactions.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Childcare Provider
Ashley McDonnell
Torrington, WY
02.2021 - Current
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Encouraged positive interactions between children by providing supervision at all times.
- Read books aloud to small groups or individual children.
- Observed children's behavior and development, communicate information with parents.
- Maintained daily records of activities, behaviors, meals and naps.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Assisted with feeding infants and toddlers during meal times.
Certified Pharmacy Technician
Vandal Drug Pharmacy
Torrington, WY
07.2017 - 02.2021
- Provided medication and other healthcare products to customers accurately and efficiently.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Verified accuracy of patient information on prescription orders.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Performed administrative duties such as filing, data entry, answering phones.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Generated labels for compounded medications using an automated system.
- Entered patient profile information into computer systems accurately and completely.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Maintained records of controlled substances dispensed according to state regulations.
- Conducted compliance packaging of prescribed medications into unit dose containers.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Maintained clean and organized pharmacy shelving and work areas.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Prepared pricing and instruction labels for placement on prescriptions.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Interpreted and processed medication orders under supervision of pharmacist.
- Verified prescriptions and drug labels, documents and packages.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Entered prescription information into computer databases.
- Answered telephones to respond to questions or requests.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Census Enumerator
Census Bureau
Torrington, WY
02.2019 - 10.2020
- Conducted door-to-door surveys to collect data from households and individuals.
- Verified accuracy of collected information and updated records accordingly.
- Collaborated with team members to ensure that all areas were properly surveyed during enumeration period.
- Compiled statistical data from completed survey forms into a database system for analysis purposes.
- Maintained contact with local officials, community leaders, and other stakeholders to increase awareness about the census initiative.
- Identified potential challenges related to obtaining accurate information from respondents.
- Resolved any discrepancies encountered while collecting data from households or individuals.
Customer Service Representative
Bomgaars Supply
Torrington, WY
04.2016 - 06.2017
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
Family Dollar
Torrington, WY
01.2015 - 03.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Census Supervisor
Census 2010
Gering, NE
02.2009 - 10.2010
- Provided guidance and support to enumerators throughout the field operation.
- Created detailed reports of census progress on a daily basis.
- Monitored data collection processes for accuracy and completeness.
- Developed strategies for overcoming complex challenges in the field operations process.
- Resolved conflicts between staff members during data collection activities.
- Prepared training materials, including presentations and handouts, for new employees.
- Assessed performance of individual staff members in order to identify areas needing improvement.
- Reviewed feedback from supervisors regarding field operations issues and suggested solutions.
- Identified potential problems with data collection methods prior to implementation in the field.
- Maintained records of all census-related activities and provided updates as needed.
Foster Care Provider
Nebraska Department of Health and Human Services
Gering, NE
09.1998 - 03.2009
- Provided foster care services to children in need of a safe and nurturing environment.
- Taught basic life skills such as time management, money management, cooking skills and laundry skills.
- Provided a safe and nurturing home environment for children in foster care.
- Encouraged children to participate in age-appropriate activities both inside and outside of the home.
- Supported children's educational development by ensuring they attended school regularly, providing tutoring if needed, and attending parent-teacher conferences when appropriate.
- Attended court hearings related to the child's case plan as requested or required by the court system.
- Participated in meetings with caseworkers, attorneys, psychologists, social workers, teachers, counselors and other professionals as needed to discuss issues related to the child's well-being.
- Provided transportation for appointments or activities when necessary.
- Served as an advocate for children in their placements through active participation in discussions about their future plans .
- Assisted in developing transition plans for children leaving foster care into a permanent placement setting.
- Collaborated with mental health professionals to ensure that prescribed medications were administered correctly and consistently monitored for effectiveness and side effects.
- Facilitated weekly family meetings to discuss household rules and expectations while providing support for any issues that may arise during these conversations.
- Educated children on personal hygiene habits including brushing teeth twice daily, bathing regularly and wearing clean clothes every day.
- Enforced consistent discipline techniques according to agency guidelines while addressing any emotional outbursts appropriately.
- Actively participated in continuing education courses relevant to therapeutic foster parenting practices.
- Prepared monthly reports concerning progress and behavior of children for welfare agencies.
- Assisted in completing homework assignments and school projects to support child's education.
- Organized and supervised age-appropriate recreational activities to promote physical health and social skills.
- Developed individualized care plans aimed at addressing each child's specific needs and goals.
- Attended court hearings and case meetings, advocating for the children's best interests and needs.
- Encouraged positive social interactions and modeled respectful behavior to teach empathy and cooperation.
- Provided safe, nurturing, and stable environment for foster children, ensuring their well-being.
- Administered medication and provided first aid care as needed, adhering to healthcare guidelines.
- Taught life skills to prepare older foster children for independent living and transition out of foster care.
- Monitored and supported children's academic progress, including homework assistance and coordination with schools.
- Participated in ongoing training and development to enhance skills and understand current best practices in foster care.
- Facilitated access to medical, dental, and mental health services, ensuring children's health needs were met.
- Utilized conflict resolution techniques to manage disputes and promote a harmonious living situation.
- Advocated for children's educational and special needs, ensuring access to resources and support services.
- Fostered positive relationships with biological families, facilitating visits and communication where appropriate.
- Managed household tasks including meal preparation, laundry, and maintaining a clean and safe living environment.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Maintained confidentiality through stringent handling of charts and data.
- Attended hearings with victims to provide emotional support.
Education
Certified Pharmacy Technician - Pharmacy Technician
PTCB
Online04-2019
High School Diploma -
Torrington High School
Torrington, WY05-1991
Some College (No Degree) - General Studies
Eastern Wyoming Community College
Torrington, WYSkills
- Childcare
- Child Supervision
- Child development support
- Meal Preparation
- Child Development
- Housekeeping abilities
- Dietary Requirements
- Personal Hygiene Assistance
- Safety awareness
- Safety understanding
- Age-Appropriate Activities
- Toilet training
- Reading skills
- Behavior management techniques
- Positive Reinforcement
Affiliations
I currently take care of 4 children and also live with my elderly parents to help with their personal care. I take care of schedules, appointments, school schedule for all 4 kids, and medications for my parents.
Certification
passed the PTCB certification for my CPhT with a 97%
Timeline
Childcare Provider
Ashley McDonnell
02.2021 - Current
Census Enumerator
Census Bureau
02.2019 - 10.2020
Certified Pharmacy Technician
Vandal Drug Pharmacy
07.2017 - 02.2021
Customer Service Representative
Bomgaars Supply
04.2016 - 06.2017
Customer Service Representative
Family Dollar
01.2015 - 03.2016
Census Supervisor
Census 2010
02.2009 - 10.2010
Foster Care Provider
Nebraska Department of Health and Human Services
09.1998 - 03.2009
Certified Pharmacy Technician - Pharmacy Technician
PTCB
High School Diploma -
Torrington High School
Some College (No Degree) - General Studies
Eastern Wyoming Community College