Jody Esser
Burgettestown,PA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
26
26
years of professional experience
Work History
Med Tech
Harmony at Diamond Ridge
10.2024 - Current
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Administered medications and performed basic and advanced patient assessments.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
- Summarized test results and activities for management via verbal updates or written reports.
Independent Beauty Sales Consultant
Mary Kay Inc.
10.2016 - Current
- Responsible for business development, recruitment, and sales revenue generation
- My ability to foster relationships with prospective customers led to almost $20,000 in sales in an 8 month period, as well as recruiting 6 new sales team members for our division
- Daily responsibilities include:
- Community outreach to target clients to consult regarding Mary Kay product line
- Developed cross marketing strategy with positively branded product lines
- External product marketing at various vendor fair locations
- Create and publicize marketing efforts for customer engagement
- Fulfillment and distribution of current orders to customers
- Follow up calls to ensure customer satisfaction with products, with opportunity for upsell products
- Create and project a positive experience to customers purchasing Mary Kay products
Bar Manager
VFW
02.2012 - 03.2018
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Purchased food and cultivated strong vendor relationships.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed new hire paperwork and documents.
- Audited timesheets and payroll records for accuracy.
- Developed and implemented payroll procedures to streamline workflow.
Certified Nurses Aide
Bridge Home Health & Hospice
06.2014 - 01.2018
- Responsible for all aspects of patient care, as well as ensuring quality customer service and relationship building with accounts, patients, and family members
- Employing a person-centered approach to care, I have contributed significantly to Bridges being positively perceived in multiple personal care and skilled nursing facilities by focusing on patients' needs first and foremost
- Daily responsibilities include:
- One on one interaction with and care for terminally ill patients
- Helping create a customized care plan to meet patient individualized needs
- Communication with interdisciplinary team to ensure patient needs are met thoroughly and in a timely manner
- Customer service/coordinated approach with facilities to ensure satisfaction
- Educating colleagues, customers and family members on best care practices and approaches
- Inventorying and order supplies and equipment
- Patient advocacy to ensure needs of our patients are heard and understood
- Developing genuine relationships with patients and their family members
Memory Care Coordinator
Broadmore Senior Living
03.2010 - 06.2014
- Assisted patients with multiple chronic diagnoses, including COPD and asthma
- Helped physicians examine and treat patients by assisting with instruments, injections, and suture removal
- Frequently commended for maintaining the safety, respect and dignity of residents
- Tested patients blood glucose levels
- Utilized strong assessment skills to determine necessary patient care
- Obtained vitals for a floor of 25 patients per shift
- Prepared specimens for analysis and established proper chronological priorities in testing
- Conducted tours of facility to prospective residents and families.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Med Tech/CNA
Overlook Green
02.2009 - 03.2010
- Passed Medications to residents, vitals for each resident each shift, assisted residents in their everyday needs, admission/discharge paperwork
Unit Clerk/CNA/Restorative Aide
Upmc Cranberry Place
06.2006 - 02.2009
- Assisted in filling out paperwork for admissions/discharges, help the RN shift supervisor in orders and appointments that needed to be addressed
- Also worked as a nurses aide and assisted residents with their needs
- Worked as a restorative aide and assisted PT/OT in furthering therapy after a resident is done with treatment
Med Tech/CNA
Overlook Green
05.2001 - 01.2006
- Passed medications residents everyday, vitals, assisted residents in their everyday needs
Receptionist
Essers Floral Shop
06.1999 - 03.2003
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Collected payments, processed transactions and updated relevant records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
- Utilized software to analyze and report on budget trends.
Education
Skills
- Document management
- Training and coaching
- Staff training and development
- Scheduling and calendar management
- Expense tracking
- Payroll processing
- Employee onboarding
- Team building
- Expense reporting
- Spreadsheet and database creation
- Payroll and budgeting
- Relationship building
- Vendor engagement
- Records management
Timeline
Med Tech
Harmony at Diamond Ridge
10.2024 - Current
Independent Beauty Sales Consultant
Mary Kay Inc.
10.2016 - Current
Certified Nurses Aide
Bridge Home Health & Hospice
06.2014 - 01.2018
Bar Manager
VFW
02.2012 - 03.2018
Memory Care Coordinator
Broadmore Senior Living
03.2010 - 06.2014
Med Tech/CNA
Overlook Green
02.2009 - 03.2010
Unit Clerk/CNA/Restorative Aide
Upmc Cranberry Place
06.2006 - 02.2009
Med Tech/CNA
Overlook Green
05.2001 - 01.2006
Receptionist
Essers Floral Shop
06.1999 - 03.2003
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