Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jody Favry

Watertown,NY

Summary

Experienced in customer relationship management, consistently enhancing customer satisfaction through personalized service and effective team collaboration. Role in relationship building has led to a deep understanding of customer needs and successful development of strong customer relationships. Seventeen years of experience at Airgas in customer service and sales, highly motivated to provide superior customer service. Exceptional communication and interpersonal skills enable effective addressing of customer inquiries and issue resolution, ensuring a positive customer experience.

Overview

25
25
years of professional experience
1
1
Certification

Work History

CDL Truck Driver Hazmat

Airgas
02.2008 - Current
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Filled out load paperwork and DOT-mandated log books.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Answered common customer questions, and completed paperwork at delivery and pickup locations.
  • Developing and nurturing strong relationships with customers, understanding their needs.
  • Proactively identifying and addressing customers needs and concerns.
  • Regularly communicating with customers to ensure satisfaction.
  • Managing customer expectations and resolving issues effectively.

Delivery Driver

CFM Foods
10.2005 - 11.2007
  • Responsible for the safe driving A & B trucks throughout the northeast regional states.
  • Duties include delivery, and unloading of food products to chain stores & restaurants on a weekly basis.
  • Completed 20 deliveries weekly between New York and Virginia.
  • Loaded and unloaded packages carefully, maintaining product integrity.
  • Able to update and maintain accurate records of shipments, routes, and related costs.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Ensured customer satisfaction by providing friendly service during deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.

Technician

Bike Tech Inc
03.2000 - 08.2005
  • Worked with retail stores throughout New York State.
  • Deliver and assemble home gym equipment.
  • Executed installation processes to ensure proper setup and functionality of systems.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

Education

Class A CDL -

Central Square Driving Academy
Central Square, New York
1999

Skills

  • Strong work ethic
  • Safe driving
  • Customer satisfaction
  • Customer-oriented
  • Hazardous materials endorsement
  • Time management
  • Multitasking
  • Dependability and honesty
  • Strong working relationships
  • Communication and interpersonal skills
  • Strategic planning
  • Teamwork and collaboration

Certification

Class A CDL, Hazmat, Tanker, Doubles, Triples

Timeline

CDL Truck Driver Hazmat

Airgas
02.2008 - Current

Delivery Driver

CFM Foods
10.2005 - 11.2007

Technician

Bike Tech Inc
03.2000 - 08.2005

Class A CDL -

Central Square Driving Academy

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Jody Favry