Jody Feathers
Macon,GA
Summary
Proficient 911 Emergency Dispatcher with extensive experience in managing emergency calls and communications at Community Ambulance Company. Expertise in prioritization and active listening led to enhanced response times and solid partnerships with first responders. Holds certifications in CPR and first aid, ensuring rapid dissemination of vital information during emergencies.
Professional with strong background in emergency response and communication, adept at managing high-stress situations effectively. Skilled in operating dispatch systems, handling multiple tasks with precision, and maintaining clear, calm communication. Dependable team player focused on collaboration and adaptability, ensuring seamless operations and optimal outcomes in rapidly changing environments. Valued for problem-solving abilities, quick decision-making, and unwavering commitment to public safety.
Overview
15
15
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Community Ambulance Company
10.2024 - Current
- Coordinated emergency communication channels, including telephone, radio, and dispatch systems for seamless operations.
- Maintained situational awareness to update units rapidly during emergencies.
- Dispatched 911 and non-emergency calls efficiently to appropriate agencies.
- Handled challenging caller interactions empathetically during high-stress situations.
- Provided pre-arrival instructions for medical emergencies until responders arrived.
- Gathered and relayed crucial information promptly to mitigate risks.
- Cultivated strong relationships with first responders through consistent communication.
- Enhanced response times by prioritizing and dispatching emergency calls effectively.
Server
Cracker Barrel
07.2022 - 10.2024
- Cultivated strong relationships with regular customers, promoting loyalty and repeat business.
- Executed opening and closing duties to ensure seamless service transitions.
- Boosted customer satisfaction by addressing needs promptly and delivering personalized service.
- Maintained cleanliness and order in dining area to enhance guest experience.
- Delivered attentive service during peak periods while preserving detail orientation and rapport with guests.
Dispatcher
Mr Electric
07.2011 - 01.2022
- Optimized fleet vehicle operations by managing dispatching, routing, and tracking processes.
- Ensured timely deliveries through effective communication with drivers and staff.
- Monitored delivery progress to identify delays and communicated real-time updates to clients.
- Resolved conflicts among customers and personnel to strengthen professional relationships.
- Collaborated with dispatch teams to maintain workflow continuity during shifts.
- Documented calls in physical and electronic records for comprehensive tracking.
- Supported colleagues to enhance teamwork and collaboration within the team.
- Provided assistance in high-pressure situations using calm management techniques.
Facility Supervisor
Samantha Rose Designs
02.2011 - 07.2021
- Ensured optimal inventory levels met supply needs for facility operations.
- Performed thorough risk assessments to bolster safety measures across the facility.
- Led training sessions for staff, resulting in increased performance and efficiency.
- Negotiated favorable vendor contracts for essential services and supplies.
- Organized space utilization strategically to support both immediate events and long-term growth.
- Enhanced operational processes to elevate overall facility productivity.
Server/ Bartender
Red Lobster
08.2020 - 02.2021
- Ensured high-quality service by managing multiple tables simultaneously.
- Promptly served food and drinks, swiftly responding to customer requests.
- Streamlined order processing and billing through efficient POS system use.
- Collaborated with team members during peak hours to optimize guest satisfaction.
Education
High School Diploma -
Morrow High School
Morrow, GASkills
- Patience and tolerance
- Memory retention
- Prioritization
- Situational awareness
- Information gathering
- Assertiveness
- Problem-solving
- Active listening
- Stress tolerance
- Information intake
- Computer proficiency
- Data entry skills
- Call management
- Emergency medical services dispatch
- Verbal and written communication
- Telephone etiquette
- Dependability and responsibility
- CPR and first aid certification
- 911 system knowledge
Certification
Emergency medical dispatch
Timeline
911 Emergency Dispatcher
Community Ambulance Company
10.2024 - Current
Server
Cracker Barrel
07.2022 - 10.2024
Server/ Bartender
Red Lobster
08.2020 - 02.2021
Dispatcher
Mr Electric
07.2011 - 01.2022
Facility Supervisor
Samantha Rose Designs
02.2011 - 07.2021
High School Diploma -
Morrow High School
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