Summary
Overview
Work History
Education
Skills
Timeline
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Jody Feldman

Raton,N.M.

Summary

Dynamic leader with a proven track record at Summit Subway, enhancing team productivity and customer satisfaction through effective communication, problem-solving, and operations management. Skilled in staff training and development, and adept at fostering strong customer relationships. Achieved significant improvements in workflow efficiency and service quality, demonstrating exceptional decision-making and team motivation abilities.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Proficient leader delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level assistant manager position. Ready to help team achieve company goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Summit Subway
09.2022 - Current
  • Established open lines of communication with team for feedback and suggestions.
  • Addressed service gaps with targeted initiatives to exceed customer expectations.
  • Cultivated cohesive team environment by providing clear direction and support.
  • Developed contingency plans with team to address potential disruptions.
  • Led training initiatives, enhancing employee skills and confidence.
  • Identified inefficiencies to propose actionable improvements for overall workflow.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Phil-Long Motors

Sales Consulting
01.2021 - 09.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Raton Public Works

Labor Max
02.2019 - 02.2021
  • Supported disaster relief efforts by rapidly mobilizing personnel and resources during emergencies or natural disasters.
  • Improved road safety by conducting regular inspections and maintenance of public infrastructure.
  • Ensured compliance with environmental regulations through diligent monitoring of construction sites and waste management practices.
  • Coordinated snow removal efforts during winter months, ensuring clear pathways for pedestrians and motorists.
  • Increased operational efficiency by implementing standardized procedures for daily tasks and reporting protocols.
  • Conducted thorough evaluations of contractor proposals, selecting providers that offered high-quality services at competitive prices.
  • Fostered positive relationships with local businesses and residents, addressing concerns proactively and working collaboratively to find mutually beneficial solutions.
  • Collaborated with engineers to develop effective solutions for complex public works challenges.
  • Contributed to sustainable community development by incorporating green infrastructure into new project designs whenever possible.
  • Streamlined project timelines with efficient coordination among team members, contractors, and local officials.
  • Managed budgets effectively, ensuring cost-effective allocation of funds to various public works projects.
  • Played a key role in developing long-range plans for infrastructure improvements based on population growth projections and anticipated demands on city systems.
  • Optimized resource allocation by accurately forecasting labor, material, and equipment requirements for upcoming projects.
  • Enhanced community aesthetics by overseeing the timely completion of landscaping projects and street cleaning initiatives.
  • Leveraged strong communication skills to address citizen concerns regarding ongoing construction activities or proposed improvements in their neighborhoods.
  • Implemented traffic control measures during construction projects to minimize disruptions to residents'' daily routines.
  • Reduced equipment downtime by performing routine preventive maintenance on vehicles and machinery.
  • Executed tasks within time and budget constraints.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Replaced worn or broken parts on machines and equipment.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Repaired and replaced pumps, valves and motors.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
  • Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
  • Maintained accurate records of completed projects, enabling informed decision-making for future initiatives.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.

KCMC Services

Labor Max
03.2020 - 01.2021
  • Increased team productivity with effective communication and collaboration strategies.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
  • Provided exceptional service to clients, fostering strong relationships and repeat business.
  • Streamlined work processes by implementing efficient organizational systems and procedures.
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Planned work calendar by scheduling appointments and tracking customer service requests.
  • Checked tools and equipment to prevent accidents and injuries.
  • Monitored and maintained organized work space, confirming efficient operations.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
  • Documented all work performed on vehicles and added to company system for reference.
  • Managed financial operations by providing customers with estimates for repair work.
  • Conducted test drives crafts, confirming proper operation.

Education

High School Diploma -

Raton High School
Raton, NM
05-2020

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Operations management
  • Recruiting and interviewing
  • Customer relationship management (CRM)

Timeline

Assistant Manager

Summit Subway
09.2022 - Current

Phil-Long Motors

Sales Consulting
01.2021 - 09.2022

KCMC Services

Labor Max
03.2020 - 01.2021

Raton Public Works

Labor Max
02.2019 - 02.2021

High School Diploma -

Raton High School

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Jody Feldman