Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jody Findlay

Jody Findlay

Bronx,NY

Summary

Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.

Overview

13
13
years of professional experience

Work History

Assistant Store Manager

AutoZone
07.2022 - Current
  • Led daily store operations, ensuring high standards of customer service and employee performance.
  • Developed training programs for new staff, enhancing team efficiency and product knowledge.
  • Analyzed sales data to identify trends, optimizing inventory levels and product placement.
  • Implemented process improvements that streamlined workflows and reduced operational costs.
  • Managed scheduling and payroll processes, ensuring compliance with labor regulations and budget constraints.
  • Resolved customer complaints effectively, enhancing satisfaction and loyalty through proactive service solutions.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Stock Processor

Macy’s
07.2013 - 10.2014
  • Processed merchandise accurately, ensuring timely stock availability on sales floor.
  • Managed inventory levels through effective tracking and organization of products.
  • Maintained organized work area by cleaning and removing hazards.
  • Collaborated with other departments to optimize production workflows.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.

Merchandise Associate

Wildlife Conservation Society
01.2013 - 09.2013
  • Led merchandise displays to enhance visitor engagement and promote wildlife conservation initiatives.
  • Collaborated with cross-functional teams to develop promotional materials for seasonal events.
  • Implemented inventory management systems, streamlining stock tracking and replenishment processes.
  • Trained and mentored new associates on merchandising standards and customer service protocols.
  • Conducted regular audits of merchandise quality, maintaining high standards for customer satisfaction.
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Greeted, serviced, and thanked all customers.
  • Updated signage and price tags to reflect current sales.
  • Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
  • Boosted sales performance through effective merchandising strategies and visually appealing displays.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.

Education

Associate of Arts - liberal arts, early childhood education

Bronx Community College
Bronx, N.Y
01.2015

High School Diploma - undefined

Theodore Roosevelt High School
Bronx, N.Y
01.2004

Skills

  • Problem-solving
  • Customer service and engagement
  • Retail operations
  • Cash auditing
  • KPI tracking
  • Team building and leadership
  • Store opening and closing
  • Payroll administration and timekeeping
  • Loss prevention
  • Sales tracking
  • Stock management
  • POS systems operations

Accomplishments

  • Acquired Assistant Store Manager position within my first year of employment
  • Supervised team of 18 staff members.
  • Maintain top of the leaderboard in WITDDTJR sales

Timeline

Assistant Store Manager

AutoZone
07.2022 - Current

Stock Processor

Macy’s
07.2013 - 10.2014

Merchandise Associate

Wildlife Conservation Society
01.2013 - 09.2013

High School Diploma - undefined

Theodore Roosevelt High School

Associate of Arts - liberal arts, early childhood education

Bronx Community College

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