Jody Fowler
Tyler,TX
Summary
Pharmacy professional with a focus on optimizing operational efficiency and providing exceptional patient care. Proven ability to lead teams, manage inventory, and implement process improvements. Known for fostering collaboration, thriving in a fast-paced environment, adapting to changing requirements, and maintaining effective communication and regulatory compliance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Walgreen’s Pharmacy (formerly Brookshires)
09.2014 - Current
- Fill 600-700 prescriptions daily.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Maintained safe work environment by adhering to safety protocols and guidelines.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Improved team morale and reduced turnover through development and implementation of comprehensive staff training program.
- Led team to exceed regional targets for flu vaccinations, conducting community outreach and education.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
Pharmacy Manager
CVS Pharmacy
05.2010 - 09.2014
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Developed policies and procedures for effective pharmacy management.
- Promoted customer-centric approach, resolving complaints and queries promptly and professionally.
- Supported patients with chronic conditions through establishment of medication therapy management program.
- Ensured compliance with all regulatory requirements, conducting regular audits and staff training sessions.
- Led team to exceed regional targets for flu vaccinations, conducting community outreach and education.
Pharmacy Manager
Walgreens Pharmacy
08.2003 - 05.2010
- Responded to all customer concerns in a timely and courteous manner
- Dispensed and compounded prescriptions accurately and efficiently
- Enforced all company policies and state pharmacy laws
- Created schedules weekly for hourly and salaried staff
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Encourage open communication with employees
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Perform yearly employee evaluations
- Trained pharmacy interns and newly hired pharmacy technicians.
- Handled third party issues related to prescriptions and reimbursement
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
Pharmacy Manager
Sam’s Club Pharmacy and Wal-Mart Pharmacy
08.1998 - 08.2003
- Managed one of the first Sam’s Club Pharmacies opened in Houston and increased OTC and prescription sales every year.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Expanded business opportunities by cultivating partnerships with local medical facilities and organizations.
- Developed policies and procedures for effective pharmacy management.
- Optimized prescription processing times, ensuring fast and accurate service for all customers.
- Increased patient satisfaction with personalized medication counseling sessions.
Education
Bachelor of Science - Pharmacy
05-1997
Skills
- Patient education and counseling
- Prescription verification
- Workflow optimization
- Pharmacy operations management
- Regulatory compliance
- Drug inventory management
- Training and mentoring
- Immunizations
- Medication therapy management
- Professional ethics
- Quality assurance controls
Certification
Preceptor Certification
Immunization Certification
CPR Certification
Timeline
Pharmacy Manager - Walgreen’s Pharmacy (formerly Brookshires)
09.2014 - Current
Pharmacy Manager - CVS Pharmacy
05.2010 - 09.2014
Pharmacy Manager - Walgreens Pharmacy
08.2003 - 05.2010
Pharmacy Manager - Sam’s Club Pharmacy and Wal-Mart Pharmacy
08.1998 - 08.2003
University of Louisiana At Monroe - Bachelor of Science, Pharmacy
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