Jody Frohm
Albion,MI
Summary
Talented Deli Manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.
Overview
24
24
years of professional experience
Work History
Deli Manager
Whitetail Farms Fresh Market
Olivet, MI
05.2020 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inventoried food products and associated materials on [Timeframe] basis.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Integrated service and team management strategies to boost business profits.
- Orchestrated positive customer experiences by overseeing every area of [Type] operations.
- Developed special promotions to increase revenues.
- Monitored food preparation, production and plating for quality control.
- Set and oversaw weekly and special event menu plans.
Bell Staff
Firekeepers Casino
Battle Creek, MI
05.2014 - 01.2020
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Explained important features of guest rooms to travelers.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
Food and Beverage Supervisor
Firekeepers Casino
Battle Creek, MI
01.2011 - 05.2014
- Identified team weak points and implemented corrective actions to resolve concerns.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Worked with qualified chef to diversify menu with new offerings.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Slot Attendant
Firekeepers Casino
Battle Creek, MI
04.2010 - 01.2011
- Troubleshot machine malfunctions and diagnosed root causes.
- Connected with guests on personal level to build loyalty.
- Dispensed machine payouts and provided change for players.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Handled money, ticket and chips exchanges for customers.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Monitored slot machines on casino floor for signs of fraud or player misuse.
- Complied with gaming commission rules by verifying players' ages.
EVS Attendant
Firekeepers Casino
Battle Creek, MI
07.2009 - 04.2010
- Used industrial cleaning agents and equipment following safety procedures.
- Operated mechanical floor cleaners, polishers and vacuums.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Owner Operator
Care Bears Daycare
Olivet, MI
06.1998 - 07.2009
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Maintained up-to-date administrative records to monitor operational conditions.
- Optimized team hiring, training and performance.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Education
High School Diploma -
Albion Senior High School
Albion, MI06.1983
Skills
- Work Area Inspections
- Restaurant Operation
- Food Portion Specification
- Service Training
- Catering Support
- Customer Inquiries
- Food Safety and Quality
- Shipment Preparation
- Kitchen Staff Supervision
- Safe Work Practices
- Safety Training
- Waste Reduction
- Front-End Support
- Food Delivery Oversight
Timeline
Deli Manager
Whitetail Farms Fresh Market
05.2020 - Current
Bell Staff
Firekeepers Casino
05.2014 - 01.2020
Food and Beverage Supervisor
Firekeepers Casino
01.2011 - 05.2014
Slot Attendant
Firekeepers Casino
04.2010 - 01.2011
EVS Attendant
Firekeepers Casino
07.2009 - 04.2010
Owner Operator
Care Bears Daycare
06.1998 - 07.2009
High School Diploma -
Albion Senior High School
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