Summary
Work History
Education
Skills
Languages
Work Availability
Interests
Timeline
27
Jody Garrison

Jody Garrison

Paso Robles,USA

Summary

Experienced professional with over two decades in hospitality and wine public relations. Detail-oriented multitasker with strong problem-solving skills, self-motivated, efficient, dependable, and reliable. Excels in customer service and front desk operations management. Keen attention to detail, goal-oriented mindset, and ability to work independently or as part of a team in fast-paced environments.

Work History

Public Relations Assistant

Free Agent Wine Consulting
01.2005 - 05.2025
  • Part time assistant at wine public relations and branding company.
  • Worked closely with media contacts such as writers, bloggers, social media influencers, and podcasters.
  • Regularly created and updated spreadsheets with media contact information
  • Managed multiple projects simultaneously while adhering to deadlines and prioritizing tasks effectively under pressure.
  • Boosted social media presence for clients by creating engaging content, scheduling posts, and monitoring analytics to measure success.
  • Handled sensitive information discreetly when working on confidential projects.
  • Organized successful events and promotional activities to increase client visibility and generate positive media attention.


Events Coordinator

Inn Paradiso
02.2024 - 07.2024
  • Temporary consulting position for unique boutique inn.
  • Created small intimate gatherings and weekend packages for the main lodge and six suites.
  • Brainstormed and implemented creative event concepts and themes.
  • Hosted industry parties to introduce the inn to wineries and wedding coordinators.
  • Assisted the innkeeper with room and property inspections for arriving guests.
  • Created a breakfast program.
  • .Developed creative marketing materials that generated interest.
  • Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.

Front Desk Receptionist

Calipaso Winery and Villa
08.2022 - 03.2023
  • Part time desk receptionist and concierge for small boutique inn and event venue.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Offered descriptions of estate wines to guests for purchase in lobby.
  • Assisted guests with restaurant and winery tasting reservations.
  • Morning shifts included setting up and breaking down buffet breakfast and serve as restaurant host.
  • Communicated with housekeeping and maintenance departments with occupancy status and repairs.
  • Assisted banquet department with setting up event table settings.
  • Assisted restaurant to deliver curated wine and specialty foods to guest rooms.
  • Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.

Guest Relations Night Supervisor

Santa Barbara Inn
08.1994 - 11.1995
  • Guest Relations Night Supervisor on 5:00 p.m. to 1:00 a.m. shift for overlap between Front Office Manager and Night Auditor. Supervised night desk staff, bell staff, and valet staff. Duties included reservations, check in and check out of guests, cash and credit card transactions, concierge service, amenity deliveries to rooms, address maintenance requests when possible as there was no maintenance staff on night shifts, general varied front office reports and tasks.

Assistant Front Office Manager

Somerset Inn
07.1989 - 07.1994
  • Assistant Front Office Manager of 200 room property on night shift.
  • Oversaw training and communications with night auditor staff.
  • Assisted in the recruitment process and training for front office staff, ensuring a strong team of well-trained employees.
  • Managed large front office staff including night phone operator, bell person, gift shop, and reservations.
  • Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
  • Duties also included all handling of overbooking issues, guest complaints, large group arrivals and departures and concierge
  • Responsible for communications with general manager regarding night banquet, kitchen and restaurant staff.
  • Increased repeat business through personalized guest interactions and exceptional service delivery.

Front Office Manager

El Escorial Hotel and Apartments
09.1987 - 06.1989
  • Front Office Manager, a unique position in that duties included overseeing not only the hotel front desk and staff, but also assisting the engineering and purchasing departments as well as assisting the housekeeping manager when needed.
  • Assisted Sales and Catering for special events.
  • Property was, at this time, divided into 156 long term apartments and 156 short term hotel rooms. The front desk handled both the hotel guests arrivals and departures as well as posting and collecting rent from the long term residents.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Created, prepared, and delivered reports to various departments.

Education

Bachelor of Arts - Environmental Studies

University of California at Santa Barbara
Santa Barbara, California
01.2002

Santa Barbara City College
Santa Barbara, California
01.2000

Oakland University
Rochester, Michigan
01.1985

Skills

  • Service excellence
  • Reservation management
  • Polished professional image
  • Effective schedule coordination
  • Proficient in computer applications
  • Client relationship management
  • Analytical problem-solving
  • Personalized concierge support
  • Proficient in switchboard operations

Languages

French
Limited Working
Spanish
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Interests

Hiking, Kayaking, Birding

Travel Photography

Reading

Sewing

Timeline

Events Coordinator

Inn Paradiso
02.2024 - 07.2024

Front Desk Receptionist

Calipaso Winery and Villa
08.2022 - 03.2023

Public Relations Assistant

Free Agent Wine Consulting
01.2005 - 05.2025

Guest Relations Night Supervisor

Santa Barbara Inn
08.1994 - 11.1995

Assistant Front Office Manager

Somerset Inn
07.1989 - 07.1994

Front Office Manager

El Escorial Hotel and Apartments
09.1987 - 06.1989

Oakland University

Bachelor of Arts - Environmental Studies

University of California at Santa Barbara

Santa Barbara City College

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