Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jody Gledhill

Remote Administrative, Data, & Ops Support Specialist
Medford,OR

Summary

Experienced Professional Support Specialist adept at providing exceptional client assistance and resolving complex issues. Recognized for strong team collaboration, adaptability, and achieving results. Skilled in troubleshooting, communication, and conflict resolution with a customer-centric approach. Organized and dependable with a positive attitude, successfully managing multiple priorities and willing to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Operations and Data Entry Specialist IV

ENGIE Impact (formerly Insight)
02.2022 - Current
  • Manage remote interactions with utility providers to resolve billing issues and prevent service interruptions.
  • Analyze utility bills for cost-saving opportunities using industry benchmarks and internal audit tools.
  • Handle account setups and billing discrepancies across high-volume work queues.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Compiled data and reviewed information for accuracy prior to input.
  • Communicate with vendors and clients through email and digital correspondence.
  • Ensured compliance with applicable laws, regulations, policies, and procedures related to customer support.
  • Maintained an organized system for tracking customer emails and complaints.
  • Documented all interactions with customers and clients accurately within the CRM database.
  • Managed multiple tasks simultaneously while ensuring the accuracy of data entry into the CRM system.
  • Provided exceptional customer service via email, responding to inquiries, and resolving customer issues in a timely manner.


Certified Notary Signing Agent

Self-Employed
01.2021 - Current
  • Increased client retention by providing exceptional customer service, fostering long-term relationships with repeat customers seeking notary services.
  • Coordinate notary services, ensuring document compliance, and client satisfaction.
  • Maintain regulatory standards for lenders and law firms, enhancing service reliability.
  • Manage document preparation and scheduling, improving operational efficiency.
  • Support administrative tasks with precision, ensuring accurate client records.
  • Collaborated with legal and financial entities, driving client trust.
  • Verified signer identity using various forms of identification such as passports or driver''s licenses before proceeding with any transaction; this ensured compliance with state laws while protecting clients from potential fraud.
  • Enhanced client satisfaction by providing thorough and accurate notary services in a timely manner.

Data Entry & Document Coordination Specialist

RISE Law Group
10.2020 - 01.2021
  • Entered high volumes of confidential client data with accuracy, ensuring compliance with legal data protection standards, and minimizing error rates in sensitive legal records.
  • Organized legal documents, improving team efficiency, and case outcomes.
  • Managed e-filing systems, ensuring accessible records.
  • Drafted legal motions, aiding successful case resolutions.
  • Coordinated with legal teams to draft subpoenas and motions, fostering clear communication, and timely submission of essential paperwork.
  • Reviewed case documents for accuracy, identifying discrepancies that led to more reliable legal filings, and reduced potential delays.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Data Entry Specialist II

General Credit Services
12.2019 - 10.2020
  • Collaborated with team members to ensure the timely completion of projects within given deadlines.
  • Utilized advanced computer skills to accurately enter large volumes of numerical data into multiple databases and spreadsheets.
  • Performed data entry and validation of customer information in a high-volume, fast-paced environment.
  • Updated existing records with new information as needed, ensuring the accuracy of all entries.
  • Utilized multiple software programs to manage data entry functions.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Completed data entry tasks with accuracy and efficiency.
  • Provided support in other departments when needed.
  • Converted data from one electronic system to another.
  • Preserved customer confidence and protected operations by keeping information confidential.
  • Reviewed input/output data to verify completeness, accuracy, and conformance to quality standards and specifications.

Education

High School Diploma - Business Administration

Redmond High School
Redmond, OR
06.1993

Skills

  • Supportive interpersonal skills
  • Teamwork and collaboration
  • Skilled in digital tools and technologies
  • Client support
  • Versatile in dynamic environments
  • Skilled in Microsoft Office tools
  • Detail-oriented data management
  • Proficient in handling multiple priorities
  • Strong verbal communication
  • Effective prioritization techniques
  • Maintains focus during challenging circumstances

Timeline

Operations and Data Entry Specialist IV

ENGIE Impact (formerly Insight)
02.2022 - Current

Certified Notary Signing Agent

Self-Employed
01.2021 - Current

Data Entry & Document Coordination Specialist

RISE Law Group
10.2020 - 01.2021

Data Entry Specialist II

General Credit Services
12.2019 - 10.2020

High School Diploma - Business Administration

Redmond High School

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