Jody Hall
Los Osos,CA
Summary
Driven professional with a proven track record in customer relations and complaint resolution, honed at LabCorp and Westpac Labs. Excelled in utilizing CRM software and active listening to enhance service standards, achieving a significant improvement in customer satisfaction. Skilled in team development and problem-solving, consistently delivering results beyond expectations.
Overview
29
29
years of professional experience
Work History
Service Representative
LabCorp
04.2024 - 07.2024
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained productivity and quality standards at all times.
Courier
Westpac Labs
03.2019 - 03.2024
- Followed company policies and procedures during shift.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized GPS navigation systems to navigate faster routes.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Logged delivery information in tracking systems to enable real-time delivery status.
- Followed safety procedures and regulations to protect packages and vehicles.
- Obtained signatures for delivery documents and packages.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Properly documented all specimens received using Software.
- Managed delivery route for optimal use of time and fuel.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Escalated issues to supervisor for immediate remediation.
Food and Beverage Manager
Harbin Hot Springs
07.1995 - 11.2017
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Managed staff and directed hiring program as well as scheduling.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant, coffee bar and market lunch service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Developed ongoing training initiative to improve knowledge of foods and beverages for all employees.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Drafted food and beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Maintained highest standards for food and beverage quality and service.
- Used Excel Software to record ordering data and created organization and room storage system.
- Resolved customer complaints involving food or beverage quality and service.
Education
Major: Organizational Communication - Business Administration
Carroll University
Waukesha, WI05.1983
Skills
- Service Recommendation
- Customer Relations
- Service Reporting
- Customer Support
- Schedule Management
- Complaint Handling
- Data Collection
- Paperwork Processing
- Product Knowledge
- Information Security
- Quality Control
- Documentation
- Coordination
- Order Fulfillment
- Office equipment proficiency
- Training development aptitude
- Organization
- Complaint resolution
- Scheduling
- Report Generation
- CRM Software
- Critical Thinking
- Spreadsheets
- Dispute Resolution
- Reading Comprehension
- Staff Training
- De-Escalation Techniques
- Follow-up skills
- Route Management
- Team Development
- Money handling abilities
- Building rapport
- Stock management
- Service standard compliance
- Conflict Resolution
- Active Listening
- Problem-solving abilities
Timeline
Service Representative
LabCorp
04.2024 - 07.2024
Courier
Westpac Labs
03.2019 - 03.2024
Food and Beverage Manager
Harbin Hot Springs
07.1995 - 11.2017
Major: Organizational Communication - Business Administration
Carroll University