Jody Hegwald

Merchandiser/Head Cashier

7-11 Convenience Store

Henderson, Nevada

01.2018 - 07.2020

Organized product displays to enhance customer visibility and engagement.
Implemented planograms to optimize product placement and maximize space usage.
Conducted regular inspections of shelves for cleanliness and compliance.
Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
Maintained a clean and organized work environment at all times.
Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
Assisted customers with locating desired items within store locations.
Built product displays and placed appropriate signage for merchandise.
Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Placed prices and descriptive signage to enhance displays and promote items.
Resolved customer inquiries and complaints efficiently to enhance satisfaction.
Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
Assisted other departments when needed by providing additional support during busy periods.
Learned roles of other departments to provide coverage and keep store operational.
Participated in annual inventory audits to verify stock counts against physical inventories.
Verified customer age requirement for alcohol or tobacco purchases.
Scanned, priced, and bagged customer groceries quickly to keep lines moving.
Answered phone calls to assist customers with questions and orders.
Built and maintained productive relationships with employees.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.