Jody Herbst
Milwaukee,WI
Summary
Dynamic, results oriented National Account Manager with 18 years of experience in planning, developing, and implementing strategic sales plans. Expert in relationship management, consultive selling, strategic planning and execution resulting in increased profits, sales, and serviceability. Experienced in national business operations, cultivating new business partnerships, managing supplier relationships, and increasing customer satisfaction. Excellent business acumen, customer service skills and strategic planning.
Overview
22
22
years of professional experience
Work History
A&D Representative
Virginia Tile
03.2024 - Current
- Assist Architectural and Design Professional customers with design consulting and product selections to complete their projects.
- Influence product specifications consistent with the company's Product Plan that have a high likelihood of generating sales and ROI for the company.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Contributed to team sales goals by upselling products and services to customers.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Collaborated with team members to achieve monthly sales targets.
National Account Manager
HD Supply Facilities Maintenance
01.2013 - 03.2024
- Responsible for sales of key national accounts managing portfolio totaling $17 million in annual sales
- Identified profitable business leads and built pipeline of prospective customers
- Developed sales strategy based on research of consumer buying trends and market conditions
- Negotiated and implemented agreements that meet and exceed growth goals
- Prepare and present strategic business reviews for senior management, including C-Suite executives
- Develop and maintain relationships with management companies along with Group Purchasing Organizations
- Partner with internal departments to communicate and resolve customer issues
- Present and participate at regional and national customer meetings
- 2015 and 2020 President Club attendee
Regional Account Manager
HD Supply Facilities Maintenance
01.2011 - 03.2013
- Developed profitable business plans for newly acquired regional accounts totaling $8-$10 million in sales
- Reviewed orders and client requests to streamline delivery services and resolve material shortages
- Renegotiated contracts with expiring accounts to continue relationships with current company clients
- Communicated by phone, email and traveled for face-to-face contact for 25 accounts
- Met existing customers to review current services and expand sales opportunities
- Worked with sales team to collaboratively reach targets, consistently meeting, or exceeding personal quotas
- Informed customers of promotions to increase sales productivity and volume
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
Field Account Representative
HD Supply Facilities Maintenance
03.2006 - 01.2011
- Sought opportunities to expand relationships with key clients by taking active role in understanding business needs and competitive landscape
- Traveled throughout assigned territory to leverage leads and visit existing customers
- Visited key customers repeatedly to promote retention and relationships
- Maintained responsibility for 80 accounts within assigned territory, consistently touching base to assess needs and satisfaction
- Set and achieved company defined sales goals
- Developed and maintained strong working relationships with professionals within assigned territory
- Attended monthly sales meetings and quarterly sales trainings
- Informed customers of promotions to increase sales productivity and volume
- Met existing customers to review current services and expand sales opportunities
National Account Sales Representative
InPro Corporation
08.2002 - 03.2006
- Demonstrated products to show potential customers benefits; advantages and encourage purchases
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
- Built relationships with customers and community to establish long-term business growth
- Delivered recommendations to long-term accounts to promote brand awareness to key audience
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
Education
Bachelor of Arts - General Business Administration
Concordia University Wisconsin
Mequon, WI03.1997
Associate of Science - Accounting
Fox Valley Technical College
Oshkosh, WI06.1990
Skills
- Strategic account development & planning
- Relationship selling
- Excellent communication skills
- Exceptional negotiating tactics
- Solution selling
- Strategic planning skills
- 18 years of MRO distribution expertise
- Data entry proficiency
- Goal-oriented mindset
- Sales presentations
- Cross-functional team development
- Business growth and retention
Accomplishments
- President's Award for outstanding sales results 2015
- President's Award for outstanding sales results 2020
Timeline
A&D Representative
Virginia Tile
03.2024 - Current
National Account Manager
HD Supply Facilities Maintenance
01.2013 - 03.2024
Regional Account Manager
HD Supply Facilities Maintenance
01.2011 - 03.2013
Field Account Representative
HD Supply Facilities Maintenance
03.2006 - 01.2011
National Account Sales Representative
InPro Corporation
08.2002 - 03.2006
Associate of Science - Accounting
Fox Valley Technical College
Bachelor of Arts - General Business Administration
Concordia University Wisconsin
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