Jody J. Montague
Bothell,WA
Summary
Results-oriented Coordinator with a proven record in patient enrollment and relationship building. Expertise in Salesforce and customer service, enhancing client experiences in healthcare. Skilled in documentation, reporting, and compliance, with strong organizational abilities to manage files and priorities effectively. Several years of hands-on experience in administrative support, focusing on service quality and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Coordinator/Medical/financial affairs/Caregiver
Jean Buchanan
Woodinville, USA
01.2012 - Current
- Managed medical and financial affairs for 98-year-old arthritic client living independently.
- Coordinated services, affairs, and low-income housing for client.
- Hired and trained daily caregivers to ensure consistent support.
- Provided care in the absence of regular caregivers.
- Handling transfers for 2 years of immobility for Jean.
- Track hours and time management of the team.
Outreach Specialist/Enrollment in Online Healthcare
VYNCACARE INC
San Francisco, USA
12.2022 - 05.2024
- Outreach Specialist for Regence Palliative Care.
- Increased enrollments by 25% through targeted outreach initiatives.
- Enrollments for Online Virtual Medical Care for seriously ill, senior citizens who have Medicare or Regence Insurance in Washington, Oregon, Idaho and Utah.
- Qualified patients with serious illnesses for palliative care and enrolled them in the program.
- Scheduled patient appointments with physicians and nurse practitioners to ensure timely care.
- Resolved patient complaints and managed appointment rescheduling to enhance overall satisfaction.
- Process all in Salesforce and Athena Software for medical applications.
- Used Health Gorilla and Point Click Care as database for hospitalizations.
Senior Customer Development Specialist
STRYKER MEDICAL
Kalamazoo, USA
03.2016 - 03.2022
- Generated leads through inside sales activities, including outbound calls and appointment setting for outside sales, leveraging expertise in cardiac devices and customer sales cycles to facilitate life-saving solutions.
- Managed sales of AEDs, mechanical CPR units, cots, and stretchers.
- Partnered with Fire Chiefs, Police Chiefs, and emergency care facilities to ensure effective communication and support of pre-hospital emergency services.
- Collaborated with marketing team to develop product quotes and strategic calling plans, enhancing alignment between sales and marketing efforts.
- Received recognition for optimal customer experience.
- Send approved product literature and specification sheets to materials managers in Fire Stations, Police Stations, EMT facilities and Ambulance companies.
Education
Certificate - Culinary Arts
Lake Washington Technical Institute
Kirkland, WA01-2014
High School Diploma -
Interlake High School
Bellevue09-1976
Some College (No Degree) - Microsoft WOW skill enhancement
Washington State
Computer Course03-2026
Some College (No Degree) - Communications, Theater Arts
Bellevue College
Bellevue, WA03-2026
Some College (No Degree) - Electronic Engineering
Mission College
Santa Clara, CAHigh School Diploma -
Skills
- Healthcare solutions
- Patient engagement
- Patient management systems
- Electronic health records
- Patient feedback systems
- Patient portal navigation
- Healthcare software
- Operational efficiency
- Staff training initiatives
- Customer service training
- Virtual meeting facilitation
- Consultative communication
- Stakeholder presentations
- Information sharing
- Data management tools
- Office 365 applications
- Google applications
- Windows operating system
- iPhone proficiency
- Email communication
Accomplishments
- Executed a comprehensive communication strategy to engage insured patients under Regence Cambia's coverage, leading to a 25% boost in Palliative care utilization and a 10% reduction in hospital readmission rates.
- Developed 5 major retailers with cloud aggregation, demonstrating cloud query software at QL2.
- Increase cloud technology by 50% developing excellent thoughtful, purposeful online training.
- Won 2 Customer Excellence Experience awards for Outstanding Achievement with customer success, increasing business by 30%.
- Increased sales consistently for 6 years, by $4.3 million in Medical Device sales at Stryker Medical.
Timeline
Outreach Specialist/Enrollment in Online Healthcare
VYNCACARE INC
12.2022 - 05.2024
Senior Customer Development Specialist
STRYKER MEDICAL
03.2016 - 03.2022
Coordinator/Medical/financial affairs/Caregiver
Jean Buchanan
01.2012 - Current
Certificate - Culinary Arts
Lake Washington Technical Institute
High School Diploma -
Interlake High School
Some College (No Degree) - Microsoft WOW skill enhancement
Washington State
Some College (No Degree) - Communications, Theater Arts
Bellevue College
Some College (No Degree) - Electronic Engineering
Mission College