Jody Johnson
68B Starboard Way Laconia,NH
Summary
Experienced Retail Showroom Manager with a proven track record of leading high-performing teams and driving consistent revenue growth. Adept at building strong customer and team relationships, excelling in fast-paced, deadline-driven environments. Expertise includes visual merchandising, inventory management, customer service, sales strategy, budgeting, and marketing execution. Known for delivering results through operational efficiency and an engaging in-store experience.
Overview
27
27
years of professional experience
Work History
Retail Store Manager
Company C
Concord, NH
07.2006 - Current
- Directed daily operations, including sales, inventory control, merchandising, and purchasing, to drive business efficiency and customer satisfaction.
- Spearheaded recruitment, training, and performance management initiatives; conducted interviews, performance reviews, and staff development programs.
- Improved sales performance through strategic coaching, leading to a 49% increase in furniture sales by enhancing customer service and sales techniques.
- Conducted training sessions and webinars across multiple store teams to support the implementation of three retail operating systems: Precise POS, Lightspeed POS, and Epicor E10. Developed detailed training materials, and collaborated with international developers for system customization and troubleshooting.
- Selected and purchased merchandise to support cohesive, visually impactful displays, aligned with brand aesthetics.
- Managed visual merchandising and display planning, increasing product visibility, and boosting impulse sales through dynamic floor plan adjustments.
- Organized in-store promotional events, on-site color expert workshops, collaborative business events for up to 250 people, and worked with local designers on multiple showhouses and charity projects.
- Led weekly cycle counts and analyzed sales reports to maintain inventory accuracy, and maximize revenue opportunities by identifying high-performing products.
- Strengthened customer relationships through high-quality service and hands-on support in custom orders, returns, exchanges, and delivery logistics.
- Revitalized underperforming store areas with data-driven, strategic changes, turning them into profitable segments.
Associate Manager
Gap Inc.
Tilton, NH
10.1998 - 07.2006
- Recruited and onboarded new employees, ensuring alignment with company culture, and operational standards.
- Coached and developed a team of up to 75 employees, resulting in measurable increases in efficiency and team performance.
- Resolved internal and customer-facing challenges by implementing strategic, timely solutions.
- Directed daily store operations, overseeing task delegation, and ensuring team productivity and sales achievement.
- Planned and led grand openings for new retail locations, driving initial customer engagement, and brand visibility.
- Improved store efficiency by mastering and supporting functions across HR, merchandising, and operations.
- Led staff meetings for large teams, effectively communicating sales targets, promotional strategies, and operational updates.
Education
Certificate of Early Childhood Education - Early Childhood Education
Lakes Region Community College
Laconia, NH05.1998
Some College (No Degree) - Early Childhood Education
Plymouth State University
Plymouth, NHSkills
- Sales strategy development
- Customer relationship building
- Retail operations management
- Visual merchandising expertise
- Strength in purchasing and planning
- Inventory control
- Team leadership and development
- Staffing and recruitment
- Analytical problem-solving
- Policy/program development
- Project scheduling
Timeline
Retail Store Manager
Company C
07.2006 - Current
Associate Manager
Gap Inc.
10.1998 - 07.2006
Certificate of Early Childhood Education - Early Childhood Education
Lakes Region Community College
Some College (No Degree) - Early Childhood Education
Plymouth State University
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