Jody Jonakin
Bartlett,USA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Amazon
10.2024 - 12.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver
Pyramid Food Services
03.2024 - 08.2024
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Unit Manager
Waffle House
04.2023 - 12.2023
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in customer care.
- Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality customer care standards.
- Increased market share by developing and implementing innovative marketing strategies.
Manager
Whataburger
01.2022 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
General Manager
IHOP
05.2021 - 01.2022
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
Education
Bachelor of Science - Marketing
Middle Tennessee State University
Murfreesboro, TN05.2019
Business Administration Associates - undefined
Dyersburg State Community College
Covington, TN07.2017
Skills
- Computer: Word, Excel, Powerpoint
- Customer service
- Teamwork and collaboration
- Attention to detail
- Time management
- Route management
- Dependable and reliable
- Problem-solving
- Stocking and inventory
- Complex Problem-solving
- Client relationship management
- Documentation and reporting
Timeline
Delivery Driver
Amazon
10.2024 - 12.2024
Delivery Driver
Pyramid Food Services
03.2024 - 08.2024
Unit Manager
Waffle House
04.2023 - 12.2023
Manager
Whataburger
01.2022 - 04.2023
General Manager
IHOP
05.2021 - 01.2022
Business Administration Associates - undefined
Dyersburg State Community College
Bachelor of Science - Marketing
Middle Tennessee State University
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