Jody King
Summary
Dynamic and results-driven professional with experience at Target, excelling in customer service and inventory management. Proven ability to enhance customer satisfaction and drive sales through effective problem-solving and relationship-building. Skilled in stock replenishment and cash handling, with a positive attitude and a commitment to continuous learning.
Overview
3
3
years of professional experience
Work History
GM Clerk
Target
Huber Heights, OH
10.2023 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Implemented loss prevention strategies by monitoring potential shoplifting activity and reporting suspicious behavior to management.
- Assisted customers in locating desired items, resulting in increased sales and repeat business.
- Coordinated with department managers on special orders or requests from customers for seamless fulfillment process.
- Balanced multiple tasks simultaneously while prioritizing customer needs in a fast-paced retail environment.
- Refreshed stock in retail shops to keep displays filled.
- Resolved pricing disputes courteously, using excellent problem-solving skills to provide satisfactory solutions for all parties involved.
- Managed merchandise returns, processing transactions accurately and following store policies.
- Conducted regular price checks, ensuring accuracy for customer convenience and satisfaction.
- Handled cash register duties responsibly, balancing drawers at the end of shifts without discrepancies.
- Assisted in unloading shipments upon arrival, organizing products according to store layout guidelines for easy access during restocking efforts.
- Supported fellow staff members as needed to maintain an organized, productive work environment.
- Performed regular inventory audits to ensure accurate counts were maintained throughout the year.
- Participated in ongoing training sessions to stay updated on company policies and industry best practices.
- Efficiently processed high volumes of customer transactions during peak hours while maintaining a friendly demeanor.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Trained new employees on customer service, money handling and organizing strategies.
Account Representative
Mariner Finance
Troy, OH
06.2022 - 09.2023
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Analyzed accounts for delinquencies and other ongoing issues.
- Implemented strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.
- Processed client payments and updated accounts.
- Increased sales opportunities by identifying and targeting potential leads through detailed market analysis.
- Collaborated with sales team to develop strategies for achieving sales targets, contributing to team's success.
- Achieved or exceeded company-defined sales quotas.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
Education
High School Diploma -
Miamisburg Senior High
Miamisburg, OH06-1981
Skills
- Loading and unloading
- Shelf organization
- Stock replenishment
- Inventory auditing
- Positive attitude
- Willing to learn
- Friendly and personable
- Customer service
- Customer assistance
- Punctual and reliable
- Customer relationships
- Verbal and written communication
- Money handling
- Energetic and outgoing
- Pallet jack operation
- Price checking
- Complex Problem-solving
- Truck unloading
- Merchandise rotation
- POS systems
Accomplishments
- Supervised team of 16 staff members.
Languages
English
Full Professional
Employee of the Month December 2024
I was giving this award for being a very hard worker, dependable reliable person on the job.
Having a very good attitude and having a very positive demeanor when teaching new trainees.
Timeline
GM Clerk
Target
10.2023 - Current
Account Representative
Mariner Finance
06.2022 - 09.2023
High School Diploma -
Miamisburg Senior High