Jody King
Wisconsin Rapids,WI
Summary
Inside Sales Representative with expertise in customer service and problem-solving at Wisconsin Building Supply. Skilled in data entry and order processing, consistently enhancing client satisfaction and streamlining operations. Recognized for maintaining accurate records and fostering effective communication, driving sales opportunities and ensuring timely product delivery.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Inside Sales Rep.
Wisconsin Building Supply
Plover, WI
11.2022 - Current
- Managed customer inquiries on product selection, order placement, pricing, and complaints.
- Followed up on pending orders and inquiries in a timely manner.
- Maintained detailed records of customer interactions, orders and account status updates.
- Coordinated with logistics team to ensure timely delivery of products to customers.
- Assisted in resolving customer complaints in a prompt manner.
- Initiated telephone calls to customers, generating sales opportunities.
- Coordinated purchase and delivery for special projects, ensuring timely execution.
- Obtained information on pricing, specifications, and product availability.
- Entered customer orders and pricing details into the computer system accurately.
- Created sales tickets to document transactions efficiently.
- Maintained stock levels on sales floor and in stockroom to optimize inventory.
- Researched credits, returns, and late payments to resolve discrepancies.
Installed Sales
Lowes
Plover, WI
01.2019 - 11.2022
- Executed data entry procedures to ensure seamless transition of sales information.
- Delivered outstanding customer service to guarantee client satisfaction with completed work.
- Operated equipment and machinery according to safety guidelines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
Cashiering
Lowes
Plover, WI
01.2016 - 12.2019
- Ensured accurate product scanning and payment processing at checkout.
- Provided correct change to customers for completed transactions.
- Performed cashiering tasks, handling large amounts of cash, credit and debit cards and personal checks.
- Provided guidance, training and support to new team members on cashiering duties.
- Performed cashiering duties such as ringing up purchases and processing payments accurately.
- Performed daily store operations, including opening and closing procedures, stocking shelves, cashiering, and inventory management.
Commercial Sales
Lowes
Leesburg, Florida
07.2004 - 12.2015
- Ensured customers received correct products tailored to job requirements.
- Processed phone orders and purchased products on behalf of customers.
- Tracked effectiveness of sales campaigns and marketing promotions.
- Provided customer service support when needed at checkout registers or sales floor areas.
- Facilitated collaborative communication between commercial teams and retail field sales.
- Worked closely with other departments such as sales, purchasing, and warehousing to coordinate activities related to shipping dock operations.
- Attended regular training sessions aimed at improving sales techniques and product knowledge.
Education
Associate of Science - CIS Programmer
MIDSTATE TECHNICAL COLLEGE
WISCONSIN RAPIDS, WI01.2003
High School Diploma -
WESTON HIGH SCHOOL
CAZENOVIA, WI05-2001
Associate of Science - Accounting
Mid-State Technical College
Wisconsin Rapids, WISkills
- Problem solving
- Customer service
- Data entry
- Microsoft Word proficiency
- Telephone communication
- Customer service excellence
- Data entry accuracy
- Active listening
- Order processing
- Inventory management
- Product knowledge
- Payment processing
- Excellent time management
- Email and phone etiquette
Affiliations
- Volunteer for Ruby's Pantry
Certification
- Yellow Belt
- White Belt
Secondary Functional Expertise
- Customer Service
- Being able to multitask with answering the phone and waiting on customers.
- Being able to help the customer find what they are looking for and giving them answers that they need.
Additional Functional Expertise
- Paying the bills the installers send in so they get paid in a timely manner.
- Dealing with customer complaints and figuring out ways to make them happy. Completing refund/rebills to make inventory correct.
Timeline
Inside Sales Rep.
Wisconsin Building Supply
11.2022 - Current
Installed Sales
Lowes
01.2019 - 11.2022
Cashiering
Lowes
01.2016 - 12.2019
Commercial Sales
Lowes
07.2004 - 12.2015
Associate of Science - CIS Programmer
MIDSTATE TECHNICAL COLLEGE
High School Diploma -
WESTON HIGH SCHOOL
Associate of Science - Accounting
Mid-State Technical College