Jody Kloewer
Omaha,NE
Summary
Accomplished Logistics Operations Fulfillment Manager with a proven track record at Hewlett-Packard Inc, enhancing supply chain efficiency and customer satisfaction. Expert in vendor relations and logistics management, I excel in strategic planning and team collaboration. Achieved significant improvements in operational efficiencies, driving revenue growth through innovative solutions and strong leadership.
Overview
32
32
years of professional experience
Work History
Americas Logistics Operations Fulfillment Manager
Hewlett-Packard Inc
05.2000 - Current
- Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
- Tracked delivery goals and developed improvement plans to correct deficiencies.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities as well as recognition for achievements accomplished at work.
- Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
- Addressed customer concerns promptly, resolving issues efficiently while maintaining a high level of professionalism and courtesy.
- Collaborated with cross-functional teams to optimize supply chain efficiency and reduce lead times.
- Developed strong relationships with vendors, negotiating favorable terms for procurement of materials and supplies.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
National Key Account Manager
Skyway Freights Systems
10.1992 - 04.2000
- Managed a portfolio of national accounts, ensuring timely response to customer inquiries and efficient problem resolution.
- Collaborated with cross-functional teams to deliver tailored solutions for key accounts.
- Achieved successful contract negotiations by utilizing strong persuasion skills and industry knowledge.
- Developed strong relationships with national clients through effective communication and negotiation skills.
- Identified new business opportunities through market research and competitive analysis, driving revenue growth.
- Facilitated regular account reviews and provided updates on progress toward established goals, promoting transparency in client relationships.
- Achieved high client satisfaction by identifying and addressing key account needs.
- Provided exceptional support to clients, fostering long-term partnerships and generating repeat business.
- Developed and delivered presentations to key customers to position products and services.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
Bachelor of Criminal Science - Criminal Justice
University of Nebraska Omaha
Omaha NE05.1989
Skills
- Shipping and receiving
- Warehouse Operations
- Customer Relations
- Staff Training
- Logistics Oversight
- Vendor Relations
- Logistics Management
- Vendor Management
- Root Cause Analysis
- Corrective Action Implementation
- Team Collaboration
- Shipment Tracking
- Forklift Operations
- Warehouse Logistics
- Operations Control
- Workload Management
- Logistics Planning
- Freight Handling
- Logistics Processes
- Transportation management systems
- Project Management
- Client Base Retention
- Transportation Management
- Incoming Shipments Review
- Transportation Coordination
- Route Navigation Software
Weight Lifting
Been lifting weights since I was 14 yrs old. Was national ranked power lifter in my 30's and continue to lift for longevity, stress release and overall health.
Timeline
Americas Logistics Operations Fulfillment Manager
Hewlett-Packard Inc
05.2000 - Current
National Key Account Manager
Skyway Freights Systems
10.1992 - 04.2000
Bachelor of Criminal Science - Criminal Justice
University of Nebraska Omaha