Jody Kromrey
Menomonie,WI
Summary
Skilled in proofreading and detail management. Able to follow directions effectively and responsible in all areas.
Overview
12
12
years of professional experience
Work History
Advanced Data Analyst
3m Corporate Headquarters
05.2015 - 07.2023
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Participated in requirements meetings to understand business needs.
- Documented effective and replicable methods for extracting data and organizing data sources.
Customer Service Representative
3m Corporate Headquarters
05.2013 - 05.2015
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Account Representative
3m Corporate Headquarters
02.2011 - 05.2013
- Devised tactics to grow customer base and boost sales.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Responded to customer inquiries and provided detailed account information.
- Supported customer satisfaction through regular follow-up and communication.
- Developed and implemented strategies to improve customer retention and loyalty.
- Identified and implemented process improvements to maximize efficiency.
- Entered client details and notes into system for interdepartmental access and review.
Education
Bachelor of Science - Business Administration
UW-STOUT
Menomonie, United States2000
Skills
- Follows directions well
- Responsible
- Dependable
- Excel in proofreading
- Trainer
- Microsoft Office
- Proficiency in SAP and SalesForce
- Trustworthy
- Quick learner
Timeline
Advanced Data Analyst
3m Corporate Headquarters
05.2015 - 07.2023
Customer Service Representative
3m Corporate Headquarters
05.2013 - 05.2015
Customer Account Representative
3m Corporate Headquarters
02.2011 - 05.2013
Bachelor of Science - Business Administration
UW-STOUT
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