- Getting involved in local advocacy groups to promote positive change in the community
- Volunteering
- Avid Reader
- Cooking
- Mindfulness Practices
Jody Lewis
Marstons Mills,MA
Summary
Results-driven management professional with extensive experience in leading daily operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations. My objective now is to find a job where I can use my transferable skills but also feel passionate about the work I am doing at an organization known for its collaborative environment.
Overview
25
25
years of professional experience
Work History
Branch Manager
Cape Cod Five Cent Savings Bank
10.2020 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Maintained friendly and professional customer interactions.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with established internal controls and policies.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
Business Manager
Allies Air
07.2018 - 06.2020
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Branch Manager
Citizens Bank
07.2016 - 06.2018
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Store Manager
Barnes & Noble
09.2007 - 06.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Organized special events such as local author signings to drive foot traffic into the store and increase sales opportunities.
- Conducted market research to better understand local consumer base, tailoring store events to meet their needs.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Store Manager
Borders Books and Music
08.1999 - 08.2007
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Supervised guests at front counter, answering questions regarding products And events.
Education
Bachelor of Arts - English Literature
University of Massachusetts, Amherst
Amherst, MA05-1994
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Relationship building and management
- Verbal/written communication
- Employee development
- Community relations
- Event planning
- Excellent communication skills
- Strong interpersonal skills
Interests
Timeline
Branch Manager
Cape Cod Five Cent Savings Bank
10.2020 - Current
Business Manager
Allies Air
07.2018 - 06.2020
Branch Manager
Citizens Bank
07.2016 - 06.2018
Store Manager
Barnes & Noble
09.2007 - 06.2016
Store Manager
Borders Books and Music
08.1999 - 08.2007
Bachelor of Arts - English Literature
University of Massachusetts, Amherst
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