Jody Littell

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Established foundational processes for business operations.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

• Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
• Boosted sales performance by implementing effective visual merchandising and store layouts.
• Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
• Maintained company's visual merchandise standards through general housekeeping and planograms.
• Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
• Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
• Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company's mission and vision.
• Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
• Recruited, hired and trained 15 associates to develop into productive team members with excellent product knowledge.

• Assisted cook in preparation of food by cutting, chopping and marinating meats, vegetables and garnishes.
• Cleaned and washed all utensils, preparation equipment cutting boards and counters.
• Maintained high standards of sanitation throughout the kitchen area through proper cleaning practices and routine inspections.
• Enhanced kitchen efficiency by assisting cooks with food preparation and recipe execution.
• Restocked kitchen supplies, rotated food and stamped time and date on food in coolers.
• Unpacked and stored supplies in refrigerators, cupboards and storage areas to maintain proper inventory.
• Boosted customer satisfaction by delivering prompt service and addressing special requests accurately.
• Assisted in loading and unloading supplies and food materials from delivery truck 2 times per week.

Worked with Faculty and staff to maintain safe environment for

Students.

• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
• Guided aircraft into and out of parking positions using hand signals.
• Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 6 daily flights.
• Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
• Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
• Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
• Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.

• Answered product questions and assisted customers in selection and checkout.
• Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
• Boosted store sales through effective merchandising and strategic product placement.
• Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
• Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
• Coordinated with vendors for timely delivery of merchandise orders while maintaining strong working relationships for future business dealings.
• Determined layout of store merchandise for visual appeal to consumers.
• Collaborated with the management team to execute promotional events and drive foot traffic into the store.
• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Resolved escalated customer complaints with professionalism and empathy, ultimately preserving brand reputation and loyalty among patrons.
• Streamlined inventory management processes, resulting in improved efficiency and reduced stock discrepancies.
• Oversaw employees and store functions on daily basis.
• Reduced employee turnover by fostering a positive work atmosphere and offering competitive compensation packages.
• Conducted inventory analysis to determine optimal stock levels.
• Developed a high-performing team by providing ongoing coaching, training, and performance evaluations.
• Conducted periodic performance reviews with each team member as part of ongoing professional development initiatives within the workplace environment.
• Liaised with store manager to set up visually appealing layout for store merchandise.