Jody Luciw
South Royalton,VT
Summary
Dynamic and results-driven Administrative Professional with over 19 years of experience in optimizing operations and streamlining procedures within fast-paced office environments. Proven track record of enhancing organizational effectiveness and efficiency through strategic planning and effective team leadership. Committed to maintaining high standards of service and operational excellence to support organizational goals.
Overview
36
36
years of professional experience
Work History
Office Manager
FW Webb Company
05.2005 - Current
- Hired, Managed and developed more than 4 staff members, monitoring goals and conducted yearly performance reviews.
- Provided HR support maintaining current office policies as necessary.
- Oversaw payroll for 30+ employees in the absence of the Operations Manager.
- Managed the reconciliation of customer accounts maintaining high level of customer service.
- Organized, Scheduled and Coordinated Continuous Improvement Process meetings every month.
- Successfully handled customer complaints with effective results.
- Provides confidential support to the General Manager and Operations Manager to ensure compliance with company objectives.
- Achievements/Tasks
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Administrative Assistant
FW Webb Company
08.2002 - 05.2005
- Efficiently prepared and processed daily invoices and reports.
- Provided admin support to the GM and OM when needed.
- Responded to customer billing and financial inquiries.
- Managed customer accounts and performed excellent bookkeeping skills.
- Produced flyers and advertised for company events.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Police Records Clerk
Hewitt Police Department
01.1999 - 05.2002
- Maintained strict confidentiality standards with sensitive information in compliance with federal and state regulations.
- Collaborated with department personnel to ensure accurate and timely dissemination of information.
- Assisted investigators by providing relevant case files, enhancing their ability to solve crimes efficiently.
- Developed comprehensive knowledge of federal, state, and local guidelines governing access to criminal history information.
Enlisted Navy Personnel
US Navy
06.1989 - 08.1991
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Skills
- Teamwork
- Leadership
- Compassionate
- Problem solving
- Time Management
- Attention to Detail
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Office Manager
FW Webb Company
05.2005 - Current
Administrative Assistant
FW Webb Company
08.2002 - 05.2005
Police Records Clerk
Hewitt Police Department
01.1999 - 05.2002
Enlisted Navy Personnel
US Navy
06.1989 - 08.1991
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