Summary
Overview
Work History
Education
Skills
Certification
Timeline
CDA Credentials
Generic

Jody Luterzo

Clifton,NJ

Summary

I am a dedicated and enthusiastic professional with a commitment to excellence and passion for continuous learning and development. I am confident and reliable individual with a strong set of core and family values and a desire to use my knowledge and experience, in a meaningful way. Which I have used at the Boys and Girls Club for over 25 years. The Club is a home away from home. I bring a diverse range of skills, experience and knowledge that have been developed over the years through both my former education and professional experience. I have my GED,and my CDA Credentials. I have met all required State trainings, I am looking into taking online classes for my bachelor's degree. I am a fast learner and have proven track record of success in both team and independent settings. I am highly motivated professional with a strong work ethic and a desire to make a positive impact in my professional environment. I am a dynamic sales professional with a proven track record at Adore Me, excelling in customer service and cash handling. I am recognized for enhancing customer satisfaction through personalized service and effective problem-solving. I adept at collaborating with teams to achieve sales goals while maintaining a reliable and organized work environment. I have a keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. I have a strong ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Sales Associate/Key Holder

Adore Me
07.2024 - Current
  • Assisted customers in product selection and provided knowledge of features and benefits.
  • Maintained organized sales floor, ensuring products were stocked and displays were appealing.
  • Processed transactions accurately using point-of-sale systems to enhance customer experience.
  • Collaborated with team members to achieve daily sales goals and improve store operations.
  • Engaged with customers to understand needs, increasing satisfaction through personalized service.
  • Participated in training sessions to develop product knowledge and improve sales techniques.
  • Adapting quickly to changing store promotions, effectively communicating updates to customers.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Preschool Teacher

Boys And Girls Club Of Clifton
01.2000 - Current
  • Developed and implemented engaging lesson plans tailored to diverse learning styles.
  • Fostered a nurturing classroom environment encouraging social, emotional, and cognitive development.
  • Collaborated with parents to enhance student progress through regular communication and feedback.
  • Utilized educational tools and resources to facilitate interactive learning experiences for children.
  • Monitored student behavior, promoting positive interactions and conflict resolution strategies.
  • Organized activities that promote creativity, critical thinking, and teamwork among students.
  • Participated in ongoing professional development to stay current with early childhood education best practices.
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Organized special events like field trips, holiday celebrations, or guest speakers to enhance the educational experience for students while building a sense of community within the classroom.

Sales Associate

Old Navy, Gap
11.2023 - 02.2024
  • Enhanced customer experience through personalized service and product recommendations.
  • Managed inventory levels, ensuring timely restocking of merchandise.
  • Collaborated with team members to execute promotional displays and marketing strategies.
  • Resolved customer inquiries and complaints efficiently, maintaining high satisfaction rates.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Server

Boston Market
12.2022 - 02.2023
  • Delivered exceptional customer service, ensuring satisfaction and repeat patronage.
  • Coordinated dining room operations, optimizing table turnover and guest flow.
  • Resolved customer complaints swiftly, maintaining positive dining experiences.
  • Collaborated with kitchen staff to ensure timely food delivery and quality standards.
  • Developed strong relationships with regular customers, fostering loyalty and community engagement.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Implemented efficient order management practices, reducing wait times for guests.
  • Handled cash transactions efficiently, balancing registers at end of shifts.

Telemarketer Sales Representative

Cardinal Marketing
04.1992 - 12.1999
  • Developed and maintained relationships with potential customers through effective communication techniques.
  • Conducted market research to identify new sales opportunities and customer needs.
  • Utilized CRM software to track customer interactions and manage sales pipeline efficiently.
  • Trained junior telemarketers on best practices for effective sales pitches and customer engagement.
  • Analyzed call data to refine strategies, increasing conversion rates among targeted demographics.
  • Developed a strong knowledge of company product offerings to provide accurate information to clients and close deals effectively.
  • Implemented strategic upselling techniques when appropriate, leading to an increase in average transaction value per sale completed.
  • Managed time efficiently between outbound calls, lead generation activities, and follow-up tasks to maximize productivity.

Education

GED -

Clifton High School
Clifton, NJ

CDA -

Council For Professional Recognition
Washington, DC

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Cash handling
  • Sales expertise
  • Store opening and closing
  • Microsoft outlook
  • Organizing and categorizing
  • Administrative support
  • Office management

Certification

CDA Credentials

Timeline

Sales Associate/Key Holder

Adore Me
07.2024 - Current

Sales Associate

Old Navy, Gap
11.2023 - 02.2024

Server

Boston Market
12.2022 - 02.2023

Preschool Teacher

Boys And Girls Club Of Clifton
01.2000 - Current

Telemarketer Sales Representative

Cardinal Marketing
04.1992 - 12.1999

GED -

Clifton High School

CDA -

Council For Professional Recognition

CDA Credentials

A Child Development Associate (CDA) Credential ia a national certification for early childhood educators, demonstrating their ability to nurture the physical, social, emotional,and intellectual growth of young children. It demonstrates a professional competency in working with young children from birth to age five and it is considered a key stepping stone for career advancement in the field.

Jody Luterzo