Jody Matias
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance.
Proficient in organizing medications, doctor appointments and personal activities.
Caring, organized and friendly with excellent interpersonal skills.
Experienced CNA, knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping.
Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Caregiver
Brightview Assisted Living
07.2020 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Passenger Service Agent
Airport Terminal Services, ATS
08.2018 - 06.2021
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Processed customer payments and enforced compliance with financial regulations.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Announced flight status updates and information about gate changes over PA system.
- Maintained accurate records of flight information to provide timely updates to passengers.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Oversaw ticketing, gate and ramp services.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Tagged baggage and routed to appropriate location for loading and screening.
Manager
McDonald's
08.2012 - 04.2017
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed and motivated employees to be productive and engaged in work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Worked effectively in fast-paced environments.
- Handled cash and electronic payments.
Cashier
Pasadena Car Wash
04.2012 - 11.2012
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Northeast High School
Pasadena, MD06.2013
Skills
- Dementia Care
- Respectful and Compassionate
- Dependable and Responsible
- Fluent in 3 languages
- Emergency Response
- Direct Patient Care
- Safety Compliance
- Laptop and Tablet Operation
- Patient Ambulation
- First Aid
- COVID-19 Safety Policies
- Attentive to People
- CPR Certification
- HIPAA Compliance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Caregiver
Brightview Assisted Living
07.2020 - Current
Passenger Service Agent
Airport Terminal Services, ATS
08.2018 - 06.2021
Manager
McDonald's
08.2012 - 04.2017
Cashier
Pasadena Car Wash
04.2012 - 11.2012
High School Diploma -
Northeast High School