Jody McGlynn
Warwick,RI
Summary
Results-driven office assistant and project coordinator with an abundance of experience in various industries, coordinating and supporting project activities from inception to completion. Proven ability to manage timelines, budgets, and resources effectively while fostering strong communication among team members and stakeholders. Skilled in problem-solving and adapting to changing project requirements, ensuring project goals are met on time and within scope. Committed to delivering high-quality results and enhancing operational efficiency.
Overview
17
17
years of professional experience
Work History
Project Support Associate
Envision Technology Advisors
03.2023 - 02.2024
- Enhanced project efficiency by streamlining communication between team members and stakeholders.
- Facilitated effective communication among team members by preparing meeting agendas, and follow-up materials.
- Assisted in coordinating interviews and onboarding packages for new hires around the country.
- Served as a liaison between the project team and external partners, fostering strong working relationships.
- Helped maintain a positive work environment through active participation in company culture-building activities.
- Coordinated travel and lodging for all out of state visiting employees and industry VIP's
Model Coordinator
Greysmith
02.2021 - 11.2022
- Greysmith is a Temp Agency that placed me in Hasbro Toys Company
- Responsible for shipping, receiving, tracking, and the storage and security of newly invented toy models
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Thoroughness and attention to detail were imperative for these models as they belonged to private inventors and any loss had legal ramifications
- Prepared reports for leadership on model inventory control and posture
Admin Office Assistant
Hearthside Fireplace and Patio
10.2018 - 01.2021
- Maintain customer satisfaction as main priority
- Demonstrate knowledge of product and services and use this knowledge to build strong customer relations and sales
- Handled incoming calls using said knowledge of products and services to satisfy any questions or concerns a customer may have regarding their account
- Entered Accounts Payable invoices in a timely manner, ensuring books were always current
- Managed all warranty claims for damaged products
- Worked with customers to set times for technicians to go out on property to assess and fix any concerns or issues the customers may have with their units
- Understand and properly execute all systems and procedures to quickly and efficiently handle all transactions
- Created invoices from completed work orders after verifying accuracy of all pricing prior to billing
- Applied credits when needed
- Verified manufacturers' order numbers and serial numbers to ensure they coincided with installation dates and warranty information
- Follow up with customers to ensure job satisfaction
CSR/Cashier
Sandy Lane Meat Market
06.2015 - 03.2017
- Maintain customer service and selling as main priority
- Demonstrate knowledge of product and services to build sales
- Understand and properly execute all systems and procedures to quickly and efficiently handle all transactions
- Maintain merchandise presentation and ensure merchandise is replenished on the selling floor
CSR
Bank of America
06.2007 - 02.2008
- Maintain customer satisfaction as the main priority
- Fast paced environment with changing policies on a daily basis
- Stayed on top of new programs, policies and procedures the company put into place
- Handled incoming calls from customers in regard to their accounts
- Answered any questions and/or concerns customers had on their accounts
- Resolved any issues customers may have had in regard to fees or transactions on their accounts to everyone's satisfaction
Education
Diploma -
Pilgrim High School
Warwick, RISkills
- Customer Support Expertise
- Proficient in Computer Applications
- Effective Communication Skills
- Strong Organizational Abilities
- Detail-Oriented Approach
- Positive Attitude
- Effective Communication
- Account Resolution
- Accounts Payable
- Microsoft Outlook
- Administrative Experience
- Personal Assistant Experience
- Accounts Receivable
- Bookkeeping
- Data Entry
- Transportation Planning
- Microsoft Office
- Creating and Tracking PO's
- Creating and Altering Warranty Platform
- Banking
- Typing
- Transportation Management
- Research
- Documentation management
Timeline
Project Support Associate
Envision Technology Advisors
03.2023 - 02.2024
Model Coordinator
Greysmith
02.2021 - 11.2022
Admin Office Assistant
Hearthside Fireplace and Patio
10.2018 - 01.2021
CSR/Cashier
Sandy Lane Meat Market
06.2015 - 03.2017
CSR
Bank of America
06.2007 - 02.2008
Diploma -
Pilgrim High School
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