Summary
Overview
Work History
Education
Skills
Timeline
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Jody Meade

Vero Beach

Summary

Dynamic Billing Specialist with expertise in invoice processing and customer service at Blue Dolphin Pool Service. Proven track record in resolving billing discrepancies and enhancing team collaboration. Strong analytical thinking and attention to detail led to improved accuracy in financial reporting and customer satisfaction. Committed to optimizing revenue cycle management and fostering positive client relationships.

Overview

12
12
years of professional experience

Work History

Billing Specialist

Blue Dolphin Pool Service
08.2024 - Current
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

Secretary

Coast Dental
11.2023 - 07.2024
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Assistant Manager

Rohema Hospitality
11.2013 - 12.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Education

Quincy High School
Quincy, MA
06.1998

Skills

  • Billing systems and software
  • Insurance verification
  • Invoice processing
  • Customer service
  • Claims processing
  • Data entry proficiency
  • Decision-making
  • HIPAA compliance
  • Invoice generation
  • Claim submission
  • Payment posting
  • Customer engagement
  • Month-end closing procedures
  • Medical billing expertise
  • Patient account management
  • Invoicing proficiency
  • Research and due diligence
  • Accounts receivable management
  • Records organization and review
  • Audit procedures
  • Fiscal reporting
  • Problem-solving
  • Attention to detail
  • Analytical thinking
  • Conflict resolution
  • Dispute resolution
  • Collections management
  • Revenue cycle management
  • Data research
  • Insurance claim processing
  • Statement processing
  • Ttime management
  • Cash posting
  • Financial reporting

Timeline

Billing Specialist

Blue Dolphin Pool Service
08.2024 - Current

Secretary

Coast Dental
11.2023 - 07.2024

Assistant Manager

Rohema Hospitality
11.2013 - 12.2023

Quincy High School

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Jody Meade