Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jody Miley

New Providence,PA

Summary

Driven and adaptable, I excelled as Acting Bakery Manager at Giant Food Stores, enhancing customer satisfaction and reducing waste significantly. My expertise in food safety and exceptional customer service, coupled with a knack for efficient multitasking and problem-solving, consistently delivered quality and efficiency, fostering a positive and productive team environment. Dependable Food Service Associate successful at offering high-quality service. Skilled in calculating totals, providing change and issuing receipts in busy cafeteria environments. Over 10 years of dedicated food service experience. Proficient in food safety, sanitation procedures and cleanliness standards. Reliable and hardworking with strong communication skills to follow direction. Detail-oriented Service Worker with history of dining area setup, sanitary food handling and food delivery. Completes quality work with minimal direction while efficiently managing time. Punctual associate offering 10 years of experience in food preparation and customer service. Skilled at taking orders and preparing food quickly and efficiently. Valued teammate focused on helping customers and other crew members. Motivated [Job Title] with experience working closely with teammates to serve guests. Diligently follows recipes to prepare food ingredients and complete dishes. Conscientious and self-directed professional successful at working quickly and accurately. Responsible associate offering proven skills maintaining clean kitchens and promoting customer satisfaction through exceptional service. Dedicated to completing fast-paced work and properly handling food. Service-driven team player good at connecting with people resulting in repeat customers. Dependable Food Service Worker with solid background in foodservice and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction. Food service professional prepared for this role with keen understanding of food safety and customer service excellence. Background in maintaining high standards in fast-paced environments, contributing to team success and adapting to changing needs. Known for reliable teamwork, problem-solving, and effective communication skills. Experienced with food preparation, serving, and maintaining clean environments. Utilizes excellent customer service skills to enhance guest satisfaction and streamline operations. Track record of working well under pressure and effectively collaborating with team members. Experienced food service professional with strong focus on team collaboration and achieving results. Skilled in customer service, food preparation, and maintaining high standards of cleanliness and safety. Reliable and adaptable, excelling in fast-paced environments and ensuring client satisfaction. Experienced Food Service Worker knowledgeable about batch cooking, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties. Reliable [Job Title] brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks. Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Food Service Associate

EG America
08.2022 - Current
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained a clean and organized work environment for optimal food prep efficiency.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Enhanced customer satisfaction by providing timely and efficient food service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Collaborated with team members to deliver exceptional service during high-volume periods.
  • Trained new employees on proper food handling techniques and company procedures, fostering a consistent level of quality across the team.
  • Assisted in inventory management, ensuring adequate stock levels and minimizing waste.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Greeted visitors, answered questions.
  • Adhered to all sanitation guidelines, maintaining a safe and hygienic workspace for food preparation.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business from satisfied guests.
  • Learned other teammates' work tasks to train as backup.
  • Developed and maintained positive relationships with customers to enhance service.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Monitored food quality and freshness throughout day.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Adjusted food preparation methods in accordance with customer requests.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Portioned and wrapped food to place directly on plates for service to patrons.

Acting Bakery Manager

Giant Food Stores
08.1987 - 03.1999
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.
  • Maintained and controlled inventory of baked goods.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Established performance goals and empowered bakers to exceed targets.
  • Implemented health and safety protocols, ensuring compliance with regulations and creating safe working environment.
  • Optimized staffing schedules based on peak times, improving service speed and customer satisfaction.
  • Fostered team environment that encouraged skill development, leading to improved product consistency and staff morale.
  • Customized supply ordering to match seasonal demand, ensuring availability of popular items and reducing excess stock.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Mentored new sales associates to contribute to store's positive culture.

Education

No Degree - Accounting

HACC Community College
Lancaster, PA

High School Diploma -

Cedar Crest High Scool
Lebanon, PA
06-1979

Skills

  • Organizational abilities
  • Adaptability to Change
  • Customer service and assistance
  • Efficient multitasking
  • Food safety knowledge
  • Food safety understanding
  • Cleaning procedures
  • Quality control monitoring
  • Sanitation Standards Compliance
  • Sales and Upselling
  • Restocking skills
  • Customer relations understanding
  • Flexible scheduling
  • Stocking knowledge
  • Safe Food Handling
  • Food storage knowledge
  • Allergy awareness
  • Sanitation Procedures
  • Reliability and punctuality
  • Physical Stamina
  • Order processing accuracy
  • Staff training experience
  • Problem-solving capabilities
  • Food preparation techniques
  • Strong Work Ethic
  • Customer Service
  • Multitasking
  • Quick Learner
  • Fast-Paced Environment
  • Problem-Solving
  • Positive Attitude
  • Complex Problem-Solving
  • Working Quickly
  • Basic Mathematics
  • Food Preparation
  • Cleaning and sanitation
  • ServSafe
  • Inventory Control
  • Hot table management
  • Food Production Scheduling
  • Cross-Functional Teamwork
  • ServSafe Certification
  • Food and Safety Standards
  • Flexible Schedule
  • Heavy Lifting Capacity
  • Food Storage
  • Supply Inventory Management
  • Attention to Detail
  • Productivity and Efficiency
  • Cash Register Operation
  • Food assembly
  • Food allergy awareness
  • Work station sanitation
  • Cash handling experience
  • Cooking procedures
  • Dishwashing and sanitization
  • Time management proficiency
  • Knife use
  • Proper food temperatures
  • Food handling standards
  • Work station setup
  • Service prioritization
  • Money Handling
  • Cooking
  • Menu Item Memorization
  • Food spoilage prevention
  • Sanitation Guidelines

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.

Timeline

Food Service Associate

EG America
08.2022 - Current

Acting Bakery Manager

Giant Food Stores
08.1987 - 03.1999

No Degree - Accounting

HACC Community College

High School Diploma -

Cedar Crest High Scool
Jody Miley