Jody Miller
Greenbackville,Virginia
Summary
Proven leader and skilled Trailer Technician with a track record of enhancing operational efficiency at Pine Hill Trailers. Expert in diagnostic troubleshooting and a continuous learning mindset, significantly improving customer satisfaction and team performance. Demonstrates a strong work ethic and welding expertise, driving results and fostering innovation.
Overview
23
23
years of professional experience
Work History
Trailer Technician
Pine Hill Trailers
Gordonville, PA
10.2022 - Current
- Managed multiple concurrent tasks effectively, prioritizing workload to meet deadlines without compromising attention to detail.
- Maintained up-to-date knowledge of industry advancements in trailer technology through regular training and professional development courses.
- Communicated proactively with service advisors regarding job status updates or potential delays, keeping clients informed throughout the repair process.
- Streamlined the trailer repair process by implementing a detailed documentation system for tracking work orders and parts inventory.
- Supported fellow technicians in troubleshooting difficult problems, fostering a collaborative atmosphere within the workplace.
- Performed preventative maintenance on trailers to extend lifespan and reduce costly repairs in the future.
- Improved customer satisfaction by providing timely and accurate service on all types of trailers.
- Enhanced trailer performance by conducting thorough inspections and identifying maintenance needs.
- Participated in ongoing training programs to stay current with best practices for trailer repair techniques.
- Promoted a clean workspace by consistently following established housekeeping procedures, contributing to an organized shop environment.
- Reduced downtime for trailers by swiftly diagnosing and repairing complex mechanical issues.
- Conducted electrical diagnostics and repairs on trailers, improving overall functionality and reliability.
- Fabricated parts and welded connections.
Automotive Technician
Bakers Automotive
Lancaster, PA
01.2017 - 09.2022
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Performed safety and emissions inspections.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Maintained accurate records of time and materials required to perform repairs and service.
Owner
Miller's Auto
Galeton, PA
09.2011 - 12.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Owner
Miller's Auto
Strasburg, PA
10.2001 - 06.2011
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Lampeter Strasburg High School
Strasburg, PASkills
- Strong Work Ethic
- Brake System Maintenance
- Shop Safety Practices
- Pneumatic Systems Knowledge
- Continuous learning mindset
- Welding expertise
- Air Conditioning Service
- Hydraulic Systems Proficiency
- Quality control adherence
- Parts Inventory Management
- Suspension repair abilities
- Diagnostic troubleshooting
- Fabrication experience
- Troubleshooting abilities
- Documentation skills
- Diagnostic abilities
- Troubleshooting
- Repairing
Timeline
Trailer Technician
Pine Hill Trailers
10.2022 - Current
Automotive Technician
Bakers Automotive
01.2017 - 09.2022
Owner
Miller's Auto
09.2011 - 12.2016
Owner
Miller's Auto
10.2001 - 06.2011
High School Diploma -
Lampeter Strasburg High School