Experienced Logistics Manager, proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
Overview
31
31
years of professional experience
Work History
Manager SC Operations
GXO Logistics (Applied Material)
08.2023 - Current
Execute customer/vendor contract requirements and identify accessorial activity and ensure necessary documentation and communication with customers. Utilize the site inventory management system to ensure management of cycle counting/adjustment/rotation programs.
Identify opportunities for technology enhancements of the site inventory management system.
Manage activities to ensure a safe, secure, clean and fair work environment for associates.
Set clear performance expectations and ensure individual accountability.
Implement associate performance reviews, individual development plans and succession plans as needed.
Ensure compliance to the routines outlined in the site interaction matrix and standard operating procedures.
Ensure company policies are communicated, administered, and enforced (i.e., accounting, operational, safety, regulatory, and administrative).
Participate in managing turnover among hourly and supervisory staff consistent with the site turnover objectives.
Ensure associates and supervisory staff have proper access to the necessary tools to perform their assigned duties and manage the availability and maintenance of those tools
Operate within the agreed budget (p&l) for the site (allocation of overtime, purchasing, etc.)
Coordinate the collection of performance measurements consistent with customer, vendor, and Excel (balanced scorecard) contractual requirements.
Understand process performance versus target objectives, identify reasons for variance, communicate results and implement necessary changes.
Ensure daily/weekly workload planning and volume forecasting routines are accomplished (i.e., staffing, equipment, space).
Identify and implement continuous improvement initiatives.
Execute workshop action plans, projects, and best practices with regards to sharing implementation.
Operations Manager
DHL Logistics
03.2022 - 08.2023
Ensure daily operation of 3rd shift employees and allocate resources to all functions in the outbound department to maximize productivity and exceed customer expectations.
Provide leadership and Supervision to 15-40 employee
Operations Manager
DHL Logistics
06.2021 - 03.2022
Ensure daily operation of 3rd shift employees and allocate resources to all functions in the outbound department to maximize productivity and exceed customer expectations.
Provide leadership and Supervision to 15-40 employee
Senior Logistics Manager
Ryder Integrated Logistics (Kraft Heinz)
06.2019 - 05.2021
Interface directly with the customer to ensure issues are resolved in a timely manner while maintaining a high level of customer satisfaction.
Strategic operational planning and execution for daily operation
Identify and solve operational issues with the account(s) by implementing continuous improvement and LEAN initiatives, to strengthen team unity, goals, productivity and results
Responsible for hiring staff. Supervise and manage performance for employees, to maintain a positive employee relations environment at assigned account(s)
Maintain open and effective communications within the work group(s) and with other work groups within the organization. Review data, identify and implement necessary actions as required
Manage the profit and loss statements based on the complexity and scope of the organization
Lead a proactive safety program within the work group(s) consistent with company policy in order to provide a safe and secure work environment. Instruct and enforce location safety management plans, training and processes. Monitor the maintenance of equipment for assigned work group(s) by using checklists and observations as required
Responsible for coordination of Audits for inventory and sanitation practices
Managed an inventory of $36-76 Million
Perform other duties as assigned
Customer Logistics Manager
Ryder Integrated Logistics (Kraft Heinz)
04.2015 - 06.2019
Communicate daily/shift goals at facility and group(s); drive, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed.
Provide leadership for employees through in-depth training and continuous review of employee understanding of policies, procedures and processes; create a productive work environment through effective communications, coaching, motivating and leading by example
Identify and/or solve operational issues with the account(s) by implementing continuous improvement and LEAN initiatives, to strengthen team unity, goals, productivity and results
Hire, train and supervise Leads, Customer Logistics Supervisors (CLS), and/or hourly employees in the assigned work group(s)
Support and aid in the development of system and process training for employees in the work group(s); perform administrative functions to include tracking of time, attendance and performance feedback
Instruct and enforce location safety management plans, training and processes
Delegate employees to individual tasks and ensure required tools are available
Perform other duties as assigned
Customer Logistics Supervisor
Ryder Integrated Logistics (Kraft Heinz)
04.2013 - 04.2015
Performance management of direct reports - Developing direct reports
Employee relations/issue resolution - New employee training
Execute and Develop Disciplinary Actions
Quality Assurance, administrative duties
Customer satisfaction/problem resolution
Ensure functional area meets all productivity goals and objectives
Safety management and reporting
Distribution Manager
Oatey Company
02.1995 - 04.2013
Lead an 11-member distribution team across two staggered shifts in a 60,000 sq ft facility.
Responsible for overseeing safety, too recordable or near-miss incidents in over 3,000 days.
Managed employee productivity, security, and equipment maintenance for distribution personnel
Managed budget, payroll, and purchasing. Scheduled associates to ensure on-time shipments yet control expenses