Jody Mitchell
Conyers,Georgia
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
8
8
years of professional experience
Work History
Monitoring Operator
ADT Security
04.2023 - Current
- Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Verification Representative
Nelnet
11.2021 - 09.2022
- Asked appropriate questions to obtain information necessary for patient paperwork.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Posted payments to accounts and maintained records.
- Maintained patient records and paperwork while observing company protocols for data confidentiality.
- Communicated verification and authorization status updates with department of education.
Team Leader
Vacation Express
11.2015 - 02.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Education
High School Diploma -
Martin Luther King- Jr. High School
Lithonia, GASkills
- Office Organization
- Data Verification
- Maintaining office records
- Processing Transactions
- Verbal and Written Communication
- Contacting customers through correspondence or telephone to obtain information
- Records Preparation
Timeline
Monitoring Operator
ADT Security
04.2023 - Current
Verification Representative
Nelnet
11.2021 - 09.2022
Team Leader
Vacation Express
11.2015 - 02.2022
High School Diploma -
Martin Luther King- Jr. High School
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