Jody Mooney

Licensed Dispensing Optician

National Vision

Savannah , GA

01.2020 - Current

Performed precise adjustments on eyewear to ensure a perfect fit and maximum comfort for each client.
Enhanced customer satisfaction by accurately measuring and fitting frames for optimal visual comfort and style.
Educated clients about proper eyewear maintenance techniques to extend the lifespan of their investment while preserving optimal performance.
Expedited order processing times by efficiently coordinating with suppliers, ensuring timely product deliveries despite tight deadlines.
Exceeded customer expectations by providing personalized recommendations based on their unique needs, resulting in increased satisfaction and repeat business.
Provided comprehensive training to new employees on company policies, procedures, product offerings, and best practices regarding frame fitting techniques.
Enhanced overall store presentation by regularly cleaning and organizing frames, lenses, and other optical accessories on display.
Demonstrated excellent problem-solving abilities when handling customer complaints or addressing issues with orders, always finding satisfactory resolutions promptly.
Cleaned, maintained, adjusted and serviced tools and equipment used in performing duties.
Maintained up-to-date knowledge of industry trends to offer customers the latest styles and innovative products.
Delivered outstanding results in reaching monthly sales targets due to a proactive approach toward promoting special offers and upselling additional services when appropriate.
Inspected completed work for conformance with specifications, requirements and compliance with applicable building and safety codes and regulations.
Estimated cost, time and materials for carpentry projects.
Contributed to a positive work environment through effective communication and collaboration with colleagues.
Increased sales by demonstrating knowledge of various lens materials and coatings to provide personalized solutions for clients.
Assisted customers in selecting frames that fit their personal style, budget, and vision needs, resulting in higher satisfaction rates.
Reduced order errors by meticulously verifying prescriptions, frame specifications, and lens measurements.
Implemented efficient time management strategies to handle multiple tasks simultaneously while maintaining exceptional attention to detail.
Achieved high levels of customer loyalty through exceptional interpersonal skills and attentive service during consultations.
Planned work out from blueprints, drawings, models or verbal instructions.
Streamlined inventory management by regularly updating stock records, ordering new supplies as needed, and organizing frame displays for easy access.
Conducted regular quality control checks on final products to guarantee that they met strict company standards before being delivered to clients.
Collaborated with optometrists to ensure accurate prescription interpretation and seamless service delivery.
Built strong relationships with customers through positive attitude and attentive response.
Mentored junior team members, fostering a culture of continuous learning and skill development.
Mentored and guided employees to foster proper completion of assigned duties.
Enhanced team productivity by initiating and implementing efficient project management processes.
Assisted with new hire processing and existing training programs.
Motivated employees by recognizing individual achievements which contributed to overall company success.
Identified and communicated customer needs to supply chain capacity and quality teams.
Leveraged data and analytics to make informed decisions and drive business improvements.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assisted in organizing and overseeing assignments to drive operational excellence.

Office Secretary

Ethridge Farms

Statesboro, Georgia

03.2014 - Current

Greet incoming customers in a proper manner and provide friendly, assistance.
Process accounts receivable and accounts payable.
Perform clerical tasks, including answering incoming phone calls, sorting mail and sending correspondence.
Maintain equipment records, pay all company bills.
Coordinate customer projects

Volunteer Executive Director

Candler Co. Soup Kitchen

Metter, GA

01.2013 - 12.2015

Campaigned for and coordinated donations.
Created promotional materials and provided insightful information to social media, websites and print media to educate the public.
Supervised the writing of all grant applications and ensured that information was accurate prior to submission.
Fed and counselled the low income clients.

Secretary

William Johnson Atty At Law

Houston, TX

02.2012 - 01.2013

Collected co-pays and deductibles.
Carefully wrote down all phone messages and relayed them to the appropriate personnel.
Scheduled return appointments and maintained patient charts.
Ordered all office supplies including ink cartridges, toner, and paper.

Summary

Overview

Work History

Licensed Dispensing Optician

Office Secretary

Volunteer Executive Director

Secretary

Education

AAS Opticianry - Opticianary

Associate of Science - Business Management

Skills

Certification

Timeline

Associate of Science - Business Management

Licensed Dispensing Optician

AAS Opticianry - Opticianary

Office Secretary

Volunteer Executive Director

Secretary

Accomplishments

Work Availability

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