Summary
Overview
Work History
Education
Skills
Timeline
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Jody Mullen

Belleview,FL

Summary

Dedicated and detail-oriented Clerk with over 20 years of experience with a proven track record of efficiently managing court records and processing legal documents. Offering strong skills in case file management, communication and assistance with courtroom proceedings. Organized to handle a high-intensity workload. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Adept at multitasking in a fast-paced environment.

Overview

20
20
years of professional experience

Work History

Supervisor; Court Compliance/Payment Plan Division

Marion County Clerk Of Courts
11.2022 - Current
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Coordinator; Criminal Division

Marion County Clerk Of Courts
01.2013 - 11.2022
  • Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
  • Provided quality clerical support through data entry, document management and email correspondence.
  • Completed complex court forms accurately, minimizing errors and potential delays in processing.
  • Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
  • Contributed to positive work environment through effective communication skills and collaborative approach to problem-solving.
  • Promoted transparency within the court system through meticulous record keeping of all case-related documentation.
  • Expedited processing times for legal documents by utilizing advanced technology systems for data entry and management.
  • Collaborated with colleagues on cross-training initiatives, increasing overall efficiency within the office.
  • Ensured compliance with established procedures by staying current on changes in laws, regulations, and policies affecting clerk's office operations.
  • Exercised sound judgment in resolving conflicts or discrepancies within case files, ensuring accurate record-keeping for future reference.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Routed business correspondence, documents, and messages to correct departments and staff members.

Deputy Clerk

Marion County Clerk Of Courts
08.2004 - 01.2013
    • Supported judges with case management, organizing schedules and maintaining updated calendars for hearings, trials, and conferences.
    • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
    • Interacted with customers by phone, email, or in-person to provide information.
    • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
    • Reviewed files, records and other documents to obtain information to respond to requests.
    • Demonstrated excellent communication and organizational skills in a fast-paced and high-pressure work environment.

Education

High School Diploma -

Lake Weir High School
Ocala, FL
05.1991

Skills

  • Goal-Oriented
  • Employee Motivation
  • Deadline Management
  • Processes and procedures
  • Database entry
  • Prioritization
  • Document Management
  • Case Processing
  • Legal Documentation
  • Legal Terminology

Timeline

Supervisor; Court Compliance/Payment Plan Division

Marion County Clerk Of Courts
11.2022 - Current

Coordinator; Criminal Division

Marion County Clerk Of Courts
01.2013 - 11.2022

Deputy Clerk

Marion County Clerk Of Courts
08.2004 - 01.2013

High School Diploma -

Lake Weir High School

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Jody Mullen